Medical Office Manager

Medical Office Manager - Exceptional Membership-Model Primary Care Practice

The Office Manager will provide the leadership skills to ensure that staff and physicians are providing the highest-quality patient experience. The Office Manager will lead the non-physician staff with an exemplary work ethic and attention to detail. They will be responsible for the daily operations of the office and interact with the physicians on a routine basis. This is an in-person position.

Essential Job Responsibilities:

• Establishes and maintains efficient workflows and operations.
• Ensures optimal management and operation of incoming calls and patient flow to provide an efficient and customer friendly experience.
• Follows meticulous attention to detail in managing customer interactions, minimizing errors and ensuring a consistently positive customer experience.
• Fosters a collaborative and positive work culture and accountability to enhance the productivity of the office and its employees.
• Addresses and resolves patient inquiries and complaints promptly and professionally.
• Serves as the primary point of contact for escalated patient issues, ensuring they are resolved to the patient's satisfaction.
• Develops guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary. Ensures that the office is staffed appropriately, and that attendance is monitored appropriately.
• Supports physician scheduling and the coverage schedule of physicians.
• Spearheads recruiting, hiring, orientation, development, and evaluation of support staff.
• Oversees and approves office supply inventory, ensures that mail is opened and processed, and the office is opened and closed according to procedures.
• Supports and upholds established policies, procedures, goals, quality improvement, safety, environmental and infection control, and codes and requirements of regulatory agencies.
• Oversees revenue cycle management to optimize billing and collections and reports in a timely manner.
• With support from accounting, must be able to create a budget, manage accounts payable and payroll in tandem with outsourced accountants, manage insurance policies, and other financial matters.
• Works with physician leadership to implement innovative practice growth and quality solutions, improving patient outcomes and satisfaction.
• Continuously seeks opportunities to improve office operations and customer service delivery.
• Ability to utilize software, spreadsheets, ADP, and Microsoft Office is required.
• Knowledge of Athena Electronic Health Record is a plus.

Qualifications:
- Management experience in a medical setting (2+ years)
- Knowledge of HIPAA regulations and medical terminology
- Budgeting experience within a healthcare environment
- Strong leadership skills with a background in supervising medical office staff
- Familiarity with EMR and EHR systems in a medical office setting

- Strong customer service skills knowledge of metrics to assess performance

- Coordinator and scheduling experience

- Ability to collaborate in a medical setting

Job Type:

Full-time

Compensation:

$75,000.00 - $100,000.00 per year DOE

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Vision insurance

Medical Specialty:

• Home Health
• Primary Care

Ability to commute/relocate:

Reliably commute or planning to relocate to Bethesda, MD 20817 before starting work (Required)

Schedule:

• 8 hour shift
• Monday to Friday

Work Location:

In person

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Medical office management: 2 years (Required)

Ability to Commute:

• Bethesda, MD 20817 (Required)

Work Location: In person