Medical Office Reception/ Assistant

About Small Town Pediatrics:

We are a friendly small town pediatric office. We know our patient families and they know us. At Small Town Pediatrics everyone is committed to providing top-quality medical care in a highly personal practice setting.

Job Description

The ideal candidate will demonstrate dependability, strong communication skills, and the ability to practice good judgement. Previous experience in a medical office (reception, scheduling, administrative tasks) preferred. We are seeking someone who is professionally friendly, efficient, calm when multitasking, and possesses a keen attention to detail. As a small operation many of our staff have the opportunity to cross train.

Responsibilities:

• Scheduling and check in including: Welcoming patients and visitors in person or on the telephone, and answering or referring patient portal (email) inquiries. Scheduling appointments and optimizing flow of patients through the office, managing check-in, collection of payments, and scheduling follow-up appointments according to office best practices
• Collects patient payments/processes credit card payments and collects “credit card on file” records. Records payments and credit information correctly in the medical record system.
• Maintains patient and family accounts by collecting, recording, and updating personal and financial information to assure accurate filing, collecting, and expediting third-party claims.
• Aids in recall efforts
• Some tasks involving insurance verification, claims processing, assistance with billing.
• Administrative assistance for the COO and Owner
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintain efficient operations by following policies and procedures, reports on needed changes, and participates in improving and refining office practices.
• Manage communications by text message, phone, email and medical record system portal communications. Transcribe phone messages and delegate/distribute to staff or physicians to meet family needs/requests.
• Other tasks in support of office operations
• Qualifications/Skills:
• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Typing skills
• Scheduling
• Insurance verification
• Ability to learn basic tasks in Medical Records and voice/text over internet phone system
• Professionalism
• Quality focus

Education, Experience, and Licensing Requirements:

• High school diploma or equivalent required
• Basic computer skills
• Previous reception/medical office/insurance verification experience useful
• Customer service in a PROFESSIONAL setting, required
• Basic Spanish as a second language skills not required, but useful
• Familiarity with medical terminology useful

We are a health care practice serving children. Immunization against preventable infectious diseases, including annual flu shots is important and expected for the candidate’s protection as well as protection of our patients and families.

Pay: $16.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please explain any gaps or jobs with less than 2 years duration on your resume.
• Why do you want to work at Small Town Pediatrics?
• Are you vaccinated against preventable infectious diseases including an annual flu shot. We do not require a covid vaccine at this time.

Work Location: In person