Medical Office Receptionist- Primary Care Clinic

Job Summary
We are seeking a dynamic and detail-oriented Medical Office Receptionist to join our Primary Care Clinic team. Bilingual in English/Spanish is REQUIRED. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing a variety of administrative tasks. Your energetic approach and excellent communication skills will help streamline clinic operations, support patient care, and uphold the highest standards of confidentiality and professionalism. This position offers an exciting opportunity to contribute to a busy healthcare setting where your organizational skills and medical knowledge will make a meaningful impact.

Duties

• Greet patients and visitors warmly, providing exceptional customer service while managing check-in and check-out processes efficiently.
• Verify patient insurance coverage, perform insurance eligibility checks, and coordinate insurance verification using Athenahealth.
• Schedule patient appointments accurately utilizing electronic health record (EHR) Athenahealth.
• Collect and process payments, perform medical collections, and handle billing inquiries with professionalism.
• Maintain accurate medical records by reviewing documentation for completeness and ensuring compliance with HIPAA regulations.
• Manage multi-line phone systems with courteous phone etiquette, directing calls appropriately and taking detailed messages when necessary.
• Assist with administrative support tasks including filing, data entry, document review, and managing medical records when applicable.
• Support clinical staff by preparing intake forms, updating care plans, and assisting with basic medical administrative duties related to patient care coordination.
• Ensure office supplies are stocked and the front desk area remains organized to promote an efficient work environment.

Experience

• Prior experience working in a medical office or healthcare setting is required; clinic experience is highly preferred.
• Demonstrated proficiency with EMR (Electronic Medical Records) Athenahealth is essential.
• Knowledge of medical terminology, CPT coding (Current Procedural Terminology), ICD coding (International Classification of Diseases), including ICD-9 and ICD-10 codes used for billing and documentation purposes.
• Experience with medical billing, insurance verification processes, and Medicare regulations is highly desirable.
• Strong computer skills including Microsoft Office Suite (Word, Excel), typing accuracy (including 10-key typing) is necessary.
• Bilingual in English and Spanish is a requirement for this particular job posting.
• Excellent organizational skills combined with clerical experience such as filing, documentation review, and office management are essential for success in this role.
• Exceptional customer service skills paired with professional phone etiquette are critical for maintaining positive patient interactions. Join us in making a difference by providing outstanding administrative support in a fast-paced healthcare environment! Your dedication will help ensure smooth clinic operations while delivering compassionate care to every patient who walks through our doors.

Pay: $17.00 - $20.00 per hour

Language:

• Spanish (Required)

Ability to Commute:

• Chandler, AZ 85224 (Required)

Work Location: In person