Medical Office Receptionist, Tremont location

HMC Offers:

• Tuition Reimbursement
• Excellent benefits - health, dental, vision, and life and disability insurance
• Quality childcare located on site
• HMC Wellness Center membership
• 401(k) plan with employer match
  
  
  

Employee Daycare Rates

• Infants (6 weeks to 15 months) - $133 weekly, $27 daily
• Toddlers (15 months to 2 yrs) - $126 weekly, $26 daily
• 2 years to 3 years - $119 weekly, $25 daily
• 4 years to 5 years - $112 weekly, $23 daily
  
  
  

Job Preview

The Physicians’ Office Receptionist ensures personal contact professionally to all patients seen at the Hopedale Medical Arts office and/or satellite offices. Provides efficient and competent patient scheduling for all physicians practicing at this office utilizing the current computer system. This position is primarily based in our Tremont office; however, you will assist at any satellite office as needed, including Saturday. The Office hours for the Tremont office are Monday - Friday 8am to 5pm. The starting wage for this position is $16 per hour.

Responsibilities:

• Unlock office and prepare for patients.
• Answer incoming phone calls, assisting patients with scheduling needs or transferring to the appropriate department/person requested.
• Take concise, accurate messages for nursing staff and physicians.
• Greet patients; gather and update all necessary information upon arrival.
• Update schedules in the appropriate EMR.
• Schedule appointments according to individual providers’ schedules and the type of service requested.
• Maintain Medical Arts policies and procedures; update as needed.
• Refer patients in need of payment arrangements or financial assistance to the physician billing office.
• Schedule follow-up appointments as directed and provide patients with written appointment reminder cards.
• Collect necessary payment at time of service.
• Make reminder phone calls for upcoming appointments.
• Maintain schedules for consulting physicians, notifying their home office as per their individual preference.
• Complete lab requisitions and outpatient services requisitions, and direct patients to the outpatient admitting office.
• Complete end of day procedures.
• Assist with the ordering and restocking of office supplies as needed.
• Perform other related work as required or requested.
  
  
  

Requirements:

• High school diploma or the equivalent is required.
• Excellent customer service skills and interpersonal skills, as well as compassion and caring, are required.
• Proficiency in MS Office is required.
• Ability to multitask and remain calm under pressure is required.
• Ability and willingness to work at Medical Arts and all satellite offices (Atlanta, Delavan, Mackinaw, Manito, and Tremont) is required.
• Previous medical office experience is preferred.
• ICD-9 and medical terminology knowledge is strongly preferred.
  
  
  

Physical demands :

• Ability to lift and move up to 25 lbs.
• Able to communicate with peers and patients.