Medical Office Scheduler and Assistant

OVERVIEW

Part-time Medical Office Scheduler and Assistant for Surgical Practice in Torrance. Must be fluent in Spanish. The office is open Monday through Thursday 9:00 AM – 3:00 PM. This position is for front and some back office duties which include handling phone calls/emails/faxes, scheduling appointments and surgical procedures, obtaining insurance authorizations, and handling pre-operative and post-operative activities, greeting patients, escorting them to patient rooms, and being a chaperone as needed for female patients (for a male surgeon). Candidates must have strong customer service and patient care skills, strong computer skills, willingness to learn, and compassion for helping patients.

Hourly pay rate will depend upon experience.

RESPONSIBILITIES:

• Provide front office and some back office support.
• Must be fluent in Spanish.
• Be able to perform all work functions without supervision.

FRONT OFFICE responsibilities include:

• Handle phone calls, emails, faxes, and online web portal activities
• Provide Spanish translation
• Manage each step of patients’ pre-operative and post-operative care
• Call patients to remind them of upcoming appointments and any outstanding items needed for that initial visit (e.g. Radiology reports, Labs, Referring or primary provider’s notes and patient history, etc.)
• Greet patients (on Wednesdays), have them fill out patient forms, escort them to patient rooms, and for female patients, be a chaperone for a male surgeon
• Submit and obtain insurance authorizations
• Schedule the surgeries and procedures for patients
• Track and follow up with patients while noting each step in EMR
• Build good working relationships with patients, other providers, hospitals, surgery centers, insurance companies, vendors, patient referral sources, and other entities
• Maintain and update provider information with insurance companies, hospitals and surgery centers, pharmacies, and other providers.
• Notify surgeon of requests for re-credentialling, renewing licenses/memberships/etc.

BACK-OFFICE duties include:

• Spanish translation for the surgeon
• Clean and set up patient rooms in-between patients
• Assisting the surgeon on his office day (currently one day a week on Wednesdays)
• Clean/sterilize medical instruments

REQUIREMENTS:

• Spanish fluency and computer literacy are necessary
• Ability to perform all work functions independently without supervision
• Female is necessary to serve as chaperone for male physician examining female patients
• Must be available to work 9:00 AM and 3:00 PM Monday-Thursday

DESIRED, BUT NOT REQUIRED:

• Medical Assistant Certificate
• Work experience in a surgery or would care office
• Knowledge of medical office procedures, management systems/EMR, insurance, and third-party software and web portals
• Medical Coding, Billing, or Insurance Experience

Pay: From $20.00 per hour

Benefits:

• Free parking

Language:

• Spanish (Required)

Ability to Commute:

• Torrance, CA 90503 (Required)

Work Location: In person