Medical Office Scheduler I

Schedule clinic appointments including consultations and follow-up visits, utilizing the EMR and scheduling tool.

• Collect all pertinent demographic information, insurance information, and medical information.
• Utilizes scheduling tools and a referral system to schedule patient appointments.
• Confirm patient is eligible with insurance plan at the time the appointment is scheduled.
• Utilized referral system to process referral, contact the patient to schedule appointment and import referral/documents
  
  
  

into patient’s chart.

• Answer and resolve all incoming calls and requests in a timely and accurate manner.
• Communicate with supervisor and/or leads about potential patient concerns.
• Triage and relay necessary messages to appropriate staff members.
• Participates in the daily operations of processing the patient appointment requests as a team alongside the pre-registration
  
  
  

team.

• Ensure strict confidentiality of all health records and member information.
• Meets HIPAA guidelines.
• Other duties assigned
  
  
  

EDUCATION

• High school diploma/GED or equivalent working knowledge preferred.
  
  
  

Experience

• Minimum 1 year of experience in the healthcare field is required, previous call center experience is preferred.
• Excellent organizational skills and strong customer service orientation are required with a strong background in computers
  
  
  

and data entry.

• Knowledge of medical terminology and insurance plans.
  
  
  

Requirements

• Excellent organizational skills.
• Strong customer service skills.
• Strong background in computers and data entry.
• Working knowledge of EMR systems