Medical Office Specialist

Position: Medical Office Specialist
Location: Multiple Locations
Company: PriMMed

WHO We Are

PriMMed is a multi-location medical practice committed to high-quality patient care, operational excellence, and a patient-first culture. We specialize in interventional pain management, regenerative medicine, and efficient, compliant medical office operations. We are seeking a proactive, detail-oriented Medical Office Specialist to serve as the frontline for patient interactions and office coordination.

WHO This Role Is For

This role is for a hands-on, organized professional who:

• Thrives in a fast-paced, patient-facing medical environment

• Can manage patient intake, scheduling, insurance verification, and front desk responsibilities

• Provides a professional and positive first impression for all patients

• Is detail-oriented and accountable for accuracy and timely follow-through

• Works collaboratively with providers, clinical staff, and administrative teams
  This is not a trainee role. Prior experience in medical office operations, patient scheduling, and EMR use is required.

WHAT You Will Be Accountable For (Outcomes, Not Tasks)

Within the first 90 days, the successful candidate will:

• Ensure smooth patient check-in, scheduling, and insurance verification processes

• Maintain accurate and complete patient records in the EMR/CRM system

• Collect co-pays and balances efficiently, ensuring accurate receipts

• Provide coverage for the Front Desk Receptionist as needed

• Communicate effectively with patients, providers, and internal teams

• Identify gaps or inefficiencies in front desk operations and proactively resolve them

• Uphold professional standards, HIPAA compliance, and patient satisfaction metrics

WHO You Must Be (Competencies & Traits)

• 2+ years of customer service experience in a medical or office environment

• High school diploma or GED (Associate’s degree preferred)

• Organized, detail-oriented, and able to manage multiple priorities

• Professional and courteous communicator

• Calm under pressure and able to solve problems proactively

• Proficient with Microsoft Office, Adobe Acrobat, EMR systems, and scheduling software

• Committed to patient satisfaction and office excellence

WHAT Success Looks Like

• Patients are greeted professionally and efficiently at all touchpoints

• Front desk workflows are accurate, timely, and compliant

• Patient records are complete, up-to-date, and auditable

• Providers and staff have confidence in scheduling, communication, and coordination

• Issues are identified early and resolved without impacting patient experience

HOW to Apply

To apply, please submit:

• Your resume

• A brief paragraph outlining:

  • Your experience with medical office operations

  • Your experience with scheduling, patient intake, and EMR systems

  • Why you are a strong fit for this role