Medical Phone Operator

Company Overview
Digestive Specialists is a multi-physician gastroenterology practice dedicated to providing comprehensive digestive health care. Our team is committed to delivering high-quality, patient-centered services in a collaborative environment.

Overview
We are seeking a detail-oriented and professional Medical Phone Operator to serve as the first point of contact for our patients and healthcare providers. This vital role involves managing incoming calls, scheduling appointments, verifying insurance information, and providing exceptional customer service. The ideal candidate will possess strong communication skills, medical administrative experience, and familiarity with electronic health record systems.

Duties

• Answer multi-line phone systems promptly and professionally, demonstrating excellent phone etiquette and active listening skills.
• Schedule patient appointments accurately using EMR (Electronic Medical Records) systems such as Epic.
• Verify insurance coverage and benefits, including Medicare, ensuring proper documentation review and accurate data entry.
• Provide administrative support by managing patient files, filing documents, and maintaining organized medical records in compliance with HIPAA regulations.
• Support clinic operations by coordinating care plans, and assisting with insurance verification processes.
• Maintain a professional presence while managing office tasks such as scheduling follow-up visits and managing appointment reminders.

Qualifications

• Prior experience in a medical office setting or healthcare environment, preferably within a clinic or hospital setting.
• Proficiency with EMR systems such as Epic.
• Strong knowledge of medical terminology, ICD-10/ICD-9 coding, CPT coding, and healthcare documentation standards.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing accuracy with 10-key proficiency.
• Ability to handle sensitive information in accordance with HIPAA guidelines while maintaining confidentiality.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Exceptional customer service skills combined with professionalism in handling patient inquiries and office communication. Join our team to deliver outstanding administrative support that enhances patient experiences and supports our mission of exceptional digestive health care!

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person