Medical phone scheduler/administrative assistant

Job Title: Appointment Scheduler

Company: Lice Clinics of MD

Location: Towson, MD Central Office

Employment Type: Part-Time/ Full-Time

About Us: Lice Clinics of MD is a multi-location, growing lice treatment network with a small business feel. We operate four clinics located in Towson, Bel Air, Ellicott City and Rockville. Our mission is to comfort, educate, and provide clients with tailored solutions to their varied needs. We are passionate about helping others and continuously learning to better meet our clients' necessities. Our tight-knit team works closely together to develop solutions, support each other, and achieve our goals.

Job Overview: We are seeking a compassionate and organized Appointment Scheduler who can work in a fast paced environment to join our crew. In this role, you will be responsible for scheduling clients for our three clinics and assisting families through the stressful experience of having lice. Work and training will take place in person at our central office in Towson, MD.

Responsibilities:

• Schedule appointments for clients at our Towson, Bel Air, Ellicott City and Rockville clinics.
• Provide exceptional customer service and support to clients, ensuring their needs are met with care and compassion.
• Assist families in understanding the lice treatment process and what to expect during their appointments.
• Coordinate with clinic staff to ensure smooth operations and appointment scheduling.
• Maintain accurate and up-to-date records of client appointments and communications.
• There is flexibility with the schedule but at this time we are primarily looking for in-person Sunday & Monday 8-4 and remote weeknight evenings.

Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to work independently and remotely while maintaining productivity and meeting deadlines.
• Comfortable working with families and children in stressful situations.
• Previous experience in customer service or scheduling is a plus.
• Must have reliable transportation to our central office in Towson, MD.

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• On-the-job training

Work Location: Hybrid remote in Towson, MD 21286