Medical Practice Office Manager (Interventional Pain Management)

Office Manager – Interventional Pain Management

Georgia Pain & Spine Institute is seeking an experienced Medical Office Manager to lead the daily operations of our growing, physician-owned Interventional Pain Management practice in Decatur, Georgia.

This is a senior healthcare leadership position for an experienced professional who thrives in a fast-paced specialty practice and is passionate about building high-performing teams, improving operational efficiency, and delivering an exceptional patient experience.

As the Office Manager, you will work directly with the Medical Director to oversee practice operations, employee performance, patient satisfaction, revenue cycle initiatives, and strategic growth. You will play a key role in helping build one of Georgia's premier independent pain management practices through strong leadership, accountability, and operational excellence.

If you are looking for an opportunity to make a meaningful impact, lead organizational growth, and advance your healthcare leadership career, we encourage you to apply.

About Georgia Pain & Spine Institute

Georgia Pain & Spine Institute is an independent Interventional Pain Management practice dedicated to providing compassionate, evidence-based care for patients suffering from acute and chronic pain.

Our services include:

• Interventional Pain Management
• Spine Care
• Chronic Pain Management
• Fluoroscopy-Guided Procedures
• Epidural Steroid Injections
• Medial Branch Blocks
• Radiofrequency Ablation
• Sacroiliac Joint Injections
• Trigger Point Injections
• Personal Injury Care
• Workers' Compensation
• Durable Medical Equipment (DME)
• Chronic Care Management (CCM)
• Remote Patient Monitoring (RPM)
• Georgia Wellness Institute (Weight Management & Medical Cannabis)
• Future Regenerative Medicine Services

Our mission is to become one of Georgia's highest-performing independent specialty practices by delivering exceptional patient care while fostering professionalism, accountability, teamwork, innovation, and continuous improvement.

Position Summary

The Office Manager serves as the senior administrative leader of the practice and is responsible for overseeing all non-provider operations.

This position works directly with the Medical Director and is responsible for ensuring efficient daily operations, exceptional patient service, staff accountability, regulatory compliance, and continuous operational improvement.

The successful candidate will help build scalable systems that support future growth while creating a positive, professional workplace culture.

Essential Responsibilities

Practice Operations

• Oversee day-to-day operations of the medical practice
• Ensure efficient patient flow throughout the clinic
• Coordinate daily clinic operations
• Lead daily operational huddles
• Monitor provider schedules and clinic utilization
• Identify workflow inefficiencies and implement improvements
• Maintain and improve Standard Operating Procedures (SOPs)
• Ensure consistent operational excellence across departments

Leadership & Staff Management

• Supervise all non-provider staff
• Recruit, interview, and onboard new employees
• Coach and mentor staff members
• Conduct performance evaluations
• Address employee performance concerns
• Develop accountability systems
• Foster teamwork and professionalism
• Coordinate staff training and continuing education
• Conduct regular staff meetings
• Promote employee engagement and retention

Human Resources

• Assist with hiring and recruitment
• Verify references and credentials
• Coordinate onboarding and orientation
• Maintain employee records
• Monitor attendance and scheduling
• Assist with performance improvement plans
• Support employee development initiatives

Revenue Cycle & Financial Operations

• Monitor practice financial performance
• Collaborate with outsourced billing company
• Support transition to in-house billing operations
• Monitor key revenue cycle metrics
• Improve scheduling utilization
• Reduce claim denials
• Improve authorization turnaround times
• Assist with operational budgeting
• Coordinate vendor relationships
• Oversee purchasing and inventory management

Patient Experience

• Promote exceptional customer service
• Resolve patient concerns professionally
• Improve scheduling efficiency
• Reduce telephone hold times
• Improve communication between patients and staff
• Monitor patient satisfaction
• Ensure every patient receives compassionate, respectful care

Compliance

Maintain compliance with:

• HIPAA
• OSHA
• CMS
• DEA
• CLIA
• Georgia Composite Medical Board regulations
• Internal policies and procedures
• Practice compliance initiatives

Qualifications (Required)

• Minimum 5 years of medical office management experience
• Minimum 3 years managing a physician practice or specialty clinic
• Previous supervisory experience
• Strong healthcare operations knowledge
• Experience leading multidisciplinary teams
• Excellent communication and leadership skills
• Strong organizational and time management skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office
• Ability to maintain confidentiality and professionalism

Preferred

• Bachelor's degree in Healthcare Administration, Business Administration, Healthcare Management, or a related field
• Experience in Pain Management, Orthopedics, Neurosurgery, Spine, or PM&R
• Experience with eClinicalWorks (eCW)
• Knowledge of Medicare, Medicaid, Commercial Insurance, Workers' Compensation, and Personal Injury claims
• Experience with Prior Authorizations
• Experience with Revenue Cycle Management
• Experience developing Standard Operating Procedures (SOPs)
• Experience implementing KPIs and performance dashboards

Ideal Candidate

We are looking for someone who is:

• Professional
• Highly organized
• Detail-oriented
• Patient-focused
• Honest and ethical
• Accountable
• Self-motivated
• Positive
• Adaptable
• Calm under pressure
• An excellent communicator
• A strong problem solver
• A collaborative leader
• Passionate about improving healthcare operations

Physical Requirements

• Ability to stand and walk throughout the clinic
• Ability to sit for extended periods while using a computer
• Ability to lift up to 25 pounds
• Frequent interaction with patients, providers, and staff
• Occasional travel between Decatur and Stockbridge office locations

Why Join Georgia Pain & Spine Institute?

At Georgia Pain & Spine Institute, you will have the opportunity to help shape the future of a growing specialty practice committed to excellence in patient care and operational performance.

We believe our success begins with our people. We invest in leadership, teamwork, continuous improvement, and professional development while creating an environment where employees are empowered to make a meaningful impact every day.

If you're ready to join a practice that values accountability, innovation, collaboration, and exceptional patient care, we'd love to hear from you.

Work Schedule

• Full-time
• Monday–Friday
• Administrative hours generally between 7:00 AM and 5:00 PM
• Occasional flexibility may be required to support operational needs

Work Location

Primary Location:
2784 North Decatur Road, Suite 120
Decatur, GA 30033

Travel to our Stockbridge office 1522 Rock Quarry Rd, Stockbridge, GA 30281 will be required every Thursday and Friday.

Application Question(s):

• How many years of medical office management experience do you have?
• How many years have you managed employees in a healthcare setting?
• Have you worked in any of the following specialties?

(Check all that apply)

☐ Pain Management

☐ Orthopedics

☐ Spine

☐ Neurosurgery

☐ Physical Medicine & Rehabilitation

☐ None

• Which EMR systems have you used?

(Check all that apply)

☐ eClinicalWorks

☐ Epic

☐ Athena

☐ NextGen

☐ Practice Fusion

☐ Other

• Do you have experience with Revenue Cycle Management?
• Which of the following have you managed?

(Check all that apply)

☑ Insurance Verification

☑ Prior Authorizations

☑ Medical Billing

☑ Accounts Receivable

☑ Scheduling

☑ Front Desk

☑ Medical Assistants

☑ HR

☑ Payroll

☑ Vendor Management

☑ KPI Reporting

• Which insurance types are you experienced working with?

☑ Medicare

☑ Medicaid

☑ Commercial Insurance

☑ Workers' Compensation

☑ Personal Injury

• Have you ever:

(Check all that apply)

☑ Hired employees

☑ Conducted interviews

☑ Completed performance evaluations

☑ Managed disciplinary actions

☑ Developed SOPs

☑ Managed physician schedules

☑ Improved office workflows

• What is the highest level of education you have completed?

High School Diploma
Associate Degree
Bachelor's Degree
Master's Degree

• Do you hold any of the following?

☐ Certified Medical Practice Executive (CMPE)

☐ Certified Medical Manager (CMM)

☐ PMP

☐ Lean Six Sigma

☐ None

• Are you available Monday–Friday between 7:00 AM and 5:00 PM?

○ Yes

○ No

• Are you willing to occasionally travel between our Decatur and Stockbridge offices?

○ Yes

○ No

Work Location: In person