Medical Practice Operations Manager

Job Summary:

To provide essential administrative and clerical support to ensure smooth daily operations of Cardiovascular Center of Tampa, PA., facilitating efficient patient flow and support to healthcare providers.

Responsibilities/ Front Desk

Patient Relations: Manage check in check out personal.

Fill in this position if staff is out.

Review schedules day prior for:

a. Insurance and referral problems. Notify staff to contact the patient for clarification.

b. Front office staff to notify patient the day prior that we do not have a referral. Try to reschedule the patient.

c. Review patient account for current insurance cards.

d. Review patient accounts for past due balances.

e. Train staff to use the IE for insurance verification.

f. Train staff in checking to see if a current insurance card is on file.

g. Train staff to collect co pays, past due balances.

h. Train staff to remove anyone from the schedule daily who was not seen.

i. Train staff to complete their daily closing paper work. Balance against the end of day report.

j. Train staff in taking proper messages.

a. Non urgent medical questions go to the assigned MA for that doctor.

b. Prescription refills go to the assigned MA for the doctor.

c. Urgent medical problems or questions are taken directly to the doctor or texted directly to them.

d. Billing questions go to PWMD.

RESPONSIBILITIES/ ADMINISTRATIVE/

EMR

a. Setting up office schedules for the year.

b. Setting up new and referring physicians.

c. Setting up new employees: User name and password, computer rights.

d. Blocking schedules for physicians and staff vacations, time off and holidays.

e. Adding and linking pharmacies.

f. Adding insurance companies.

g. Scanning

FINANCIALS / BILLING

a. Creating and billing all diagnostic office studies.

b. Review Holter, event, MCT reports in Rhythm Express

c. Posting payments.

d. Creating claims and payments for medical records.

e. Closing and balancing the daily office with the front desk.

f. Make the deposits at the bank.

g. Run credit card report daily

h. how to void credit card transaction.

i. Work collection reports.

j. Work encounter without claims report.

k. Working the t jelly bean for claims and phone encounters.

l. Gather missing hospital records for PWMD.

CLERICAL / COMMUNICATIONS.

a. Respond to patient inquires, delivering exceptional customer service and ensuring clear communication with staff.

b. Answer phones when needed.

c. Manage emails.

d. Act as a liaison between patient, staff and providers.

e. Order office supplies.

f. Order medical supplies.

g. Filing, scanning.

h. Run reports as requested.

i. Oversee the cleanliness and functionality of the office.

j. Notifying Pro-Assurance of any potential claim.

k. Review subpoenas from attorneys prior to medical records being sent.

l. Running the copy machine report monthly.

m. Work the T jelly bean for all phone encounters sent to you.

Pay: $22.00 - $26.00 per hour

Benefits:

• Health insurance
• Paid time off

Work Location: In person