Medical (Psychiatry) Receptionist

Job Overview
Having experience working in Psychiatry office is desirable. We are seeking a dedicated and energetic Medical (Psychiatry) Receptionist to join our mental health care team. In this vital role, you will serve as the first point of contact for patients, providing exceptional administrative support and ensuring smooth clinic operations. Your enthusiasm and professionalism will help create a welcoming environment for individuals seeking mental health services. You will manage patient intake, coordinate appointments, handle sensitive medical records, and communicate effectively with patients and healthcare providers. This position offers an exciting opportunity to contribute to a compassionate healthcare setting while utilizing your strong organizational and technical skills.

Responsibilities

• Greet patients warmly, verify their insurance coverage, and collect necessary documentation during intake processes
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, or Athenahealth
• Manage multi-line phone systems with professionalism, providing accurate information and routing calls appropriately
• Maintain accurate medical records, ensuring compliance with HIPAA regulations and proper documentation review
• Verify insurance benefits, process billing claims including CPT coding and ICD-10/ICD-9 codes, and handle medical collections when necessary
• Assist with medical administrative tasks such as filing, data entry, and updating patient information in various EHR systems like eClinicalWorks or Dentrix
• Support clinic operations by coordinating care plans, reviewing documentation for completeness, and managing appointment scheduling

Qualifications

• Proven experience in a medical office environment, preferably within psychiatry or mental health clinics
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and Medicare procedures
• Familiarity with EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms
• Excellent computer skills including proficiency in Microsoft Office applications and office management software like Eaglesoft or Dentrix
• Exceptional patient service skills with outstanding phone etiquette and clerical support abilities
• Ability to handle sensitive information discreetly in accordance with HIPAA guidelines
• Bilingual abilities are highly desirable to serve diverse patient populations
• Previous experience with insurance verification, medical billing, and office management is preferred
• Strong organizational skills with attention to detail in documentation review and medical records management

Join us in making a difference by providing compassionate administrative support that enhances patient care. This paid position offers a dynamic work environment where your skills will directly impact the well-being of those we serve. We value proactive team players who thrive in fast-paced settings and are committed to excellence in healthcare administration.

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Paid time off

Work Location: In person