Medical Receptionist

We are seeking a friendly, professional, and organised Arabic-speaking Dental Receptionist to be the first point of contact for our patients. The ideal candidate will manage front-desk operations, provide exceptional customer service, maintain smooth patient flow, and support the clinical and administrative team. Experience in a dental or medical clinic is highly preferred.

Key ResponsibilitiesPatient Communication & Front Desk Duties

• Greet patients warmly and ensure a positive first impression.
• Manage inbound calls, WhatsApp, and clinic messages with quick response times.
• Schedule, reschedule, and confirm patient appointments using the clinic’s PMS.
• Provide information on treatments, pricing, offers, and insurance when required.
• Communicate confidently with Arabic-speaking patients (Arabic fluency required).
• Handle patient check-ins and check-outs, including forms and consent processes.

Administrative & Operational Tasks

• Maintain an organised reception area and uphold clinic cleanliness standards.
• Verify insurance eligibility (if applicable) and assist with claims processing.
• Manage daily appointment lists, doctor schedules, and patient follow-ups.
• Collect payments (cash, card, Tabby/Tamara if applicable) and issue receipts.
• Ensure accurate entry of patient records into the PMS (e.g., EasyClinic, Salma, or your system).
• Support marketing/admin tasks such as reminders, recall messages, and patient reactivation campaigns.

Customer Service & Patient Experience

• Ensure patients feel welcomed, comfortable, and informed throughout their visit.
• Handle patient complaints professionally and escalate issues when necessary.
• Promote ongoing treatments, promotions, and patient loyalty programs.
• Encourage Google Reviews and patient feedback to support clinic reputation.

Requirements

• Fluency in Arabic (spoken & written) — mandatory.
• Good command of English; additional languages are a plus.
• Minimum 1–2 years of experience as a receptionist, preferably in a dental or medical facility.
• Knowledge of dental terminology, common treatments, and clinic workflow preferred.
• Strong computer skills and experience with clinic PMS or scheduling systems.
• Excellent communication, multitasking, and interpersonal skills.
• Presentable, professional, and patient-focused.

Preferred Skills

• Ability to work under pressure and manage busy patient flow.
• Sales-oriented mindset to support treatment acceptance and booking conversions.
• Knowledge of DHA regulations and file management processes.
• Experience handling cash and digital payment systems.

Please email Nagemclinic@gmail.com

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month