Medical Receptionist

Job Description

Our plastic surgery practice is seeking a dedicated and compassionate Medical Receptionist to join our team. This individual will play a crucial role in enhancing the patient experience by providing exceptional care and support throughout their surgical journey. The ideal candidate will have a strong background in customer service, excellent communication skills and a genuine desire to help others feel their best.

Candidates must reside within 10 miles of our practice location:

2111 W Swann Ave, Tampa, FL 33606

Please do not call or email the office regarding this posting - all applications and inquiries must be via Indeed.

About Us:

We are a boutique plastic surgery practice located in South Tampa offering the full breadth of aesthetic surgery, injectables, and oncologic breast reconstruction. This is a single surgeon practice that opened in September 2023. We are growing rapidly and looking for a talented, energetic team member to join and grow with us.

Responsibilities (includes but not limited to the following):

• Opens and closes the office each day, according to protocol
• Answers the telephone pleasantly, and by the third ring as often as possible
• Appropriately discusses cosmetic consultations, cosmetic procedures and skin care services with prospective patients over the phone and encourages them to schedule an appointment
• Schedules patient appointments and sends new patient paperwork/email to new patients
• Asks all new patients how they heard about the physician; records this information in the practice's database
• Responds to internet inquiries within minutes of receiving them
• Prepares charts, superbills, and/or EHR for office appointments
• Greets patients at the front desk and checks them in
• Ensures all patient paperwork is complete before patient arrives for appointment
• Collects payments for consultations, skin care and med spa services; posts charges and payments into the computer daily and schedules follow up appointments, as needed. Provides computerized receipt to patients.

Additional Duties

• Assist with social media marketing, creation of printed marketing materials using Canva, and local marketing activities
• Track office supply and medical supply inventory
• Screens visitors and responds to routine requests for information
• Ensures all faxes are distributed throughout the day
• Keeps the patient reception area neat and clean at all times throughout the day, and ensures that refreshments are stocked
• Ensures breakroom, patient rooms, and bathrooms are clean and organized
• Facilitates any physician requests throughout the day
• Maintains proficiency with EHR, imaging software, and internet applications

Qualifications and Requirements:

• For successful performance in this role, the Medical Receptionist needs to execute all core responsibilities effectively. The qualifications outlined below reflect the necessary knowledge, skills, and abilities for the job.
• Three years’ experience in hospitality, retail, medical office, plastic surgery or other customer service position .
• Comfortable using email, social media and interacting with Internet applications
• Ability to perform multiple and diverse tasks simultaneously
• Proven experience with proactive customer service and service recovery
• Familiarity with scheduling and rearranging appointments
• Pleasant speaking voice and demeanor – excellent telephone skills
• Neat, professional appearance
• Knowledge of medical terminology
• Good time management skills to adapt to periods of high and low workload
• Strong written and verbal communication skills and the ability to effectively present information and respond to questions from patients, physicians, and staff.
• Ability to write reports and summarize correspondence with patients
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Must be familiar with MS Office, including Excel
• Must be familiar with EMR systems (either PatientNow, Nextech or ModMed)

Must be willing to “wear multiple hats” – we are a growing plastic surgery practice and as we continue to evolve, so will the role. We are looking for a candidate that can grow with us.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• Tampa, FL 33606 (Required)

Ability to Relocate:

• Tampa, FL 33606: Relocate before starting work (Required)

Work Location: In person