Medical Receptionist

Front Desk Job Ad

Position Summary

As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and ability to multitask. You will be welcoming patients into the office, collecting payments, filing paperwork, assembling patient charts and creating an overall remarkable experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our office.

About Anchor Injury and Integrative Health

To change lives by improving the way the body functions naturally. We are pushing to propel Florida to the leading state in the nation with the fewest opioid-related deaths through patient education and cutting-edge natural treatments. Our core values are the heartbeat of our business and guide our hiring process: we are inspirational, disciplined, transparent, accountable, aligned, and results-oriented!

PERFORMANCE OBJECTIVES

● Schedule out care plans for new patients as well as follow up appointments

● Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.

● Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)

● Ensure all patients are appropriately processed at the end of treatment

● Maintain charts in an orderly fashion and ensure accuracy.

● Answer incoming calls and make calls while taking notes or messages

● Educate the patient on the services provided in the clinic

● Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

● Perform insurance verification for patients, including Medicare and other insurance plans.

● Maintain patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.

● Assist with clerical duties such as filing, data entry, and managing correspondence.

● Support coding processes by accurately documenting patient information and procedures.

● Collaborate with medical staff to ensure seamless patient flow and communication within the office.

CAPABILITIES/KEY COMPETENCIES

● Multitask in a fast-paced environment

● Exceptional interpersonal skills to quickly and effectively connect with patients and staff

● Entrepreneurially oriented, driven to succeed and a commitment to achieve results

● Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity

● Ability to overcome objections with confidence

● Coordinate and balance needs of the patient and the clinic

● Strong oral and written communication skills

● Plan, organize, prioritize and streamline skills

● Team orientation and strong collaborator

● Present self in a professional and positive manner in attitude and appearance at all times

● Ability to maximize and apply internal systems, processes, and platforms

● Understand, align with and communicate the clinics mission, vision, and values

● Desire to define and take massive action to accomplish your own personal, professional and financial goals

EDUCATION & EXPERIENCE

● High School diploma required

● 2-3 years’ work experience in reception, sales, customer service or related field preferred

● Experience in a multi-physician practice preferred

Physical Requirements:

● Prolonged periods of both standing and sitting at a desk and working on a computer

● The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.

Commitment to Diversity

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Anchor Injury and Integrative Health recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume!

Benefits:

● Chiropractic/Employee Discounts

● Paid time off

Job Type: Full-time

Salary: From $15.00 per hour

Schedule:

● 10 hour shift

Experience:

● Customer service: 1 year (Preferred)

● Medical terminology: 1 year (Preferred)

Job Type: Full-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Ability to Commute:

• New Smyrna Beach, FL 32168 (Required)

Ability to Relocate:

• New Smyrna Beach, FL 32168: Relocate before starting work (Required)

Work Location: In person