Medical Receptionist

Overview
We are seeking a dedicated and detail-oriented Medical Receptionist to join our healthcare team. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative procedures, and the ability to provide exceptional patient service. As a Medical Receptionist, you will serve as the first point of contact for patients, managing appointments, handling medical records, and supporting clinical staff to ensure smooth office operations. This role offers an opportunity to contribute to a patient-centered environment while utilizing your expertise in medical adminstrative support and health information systems.

Duties

• Greet patients warmly and professionally, ensuring a positive first impression and efficient check-in process.
• Schedule appointments accurately using EMR (Electronic Medical Records) system
• Verify insurance coverage and perform insurance eligibility and benefits verification, including Medicare and Medicaid processes.
• Manage patient data entry, update medical records, and review documentation for accuracy and completeness.
• Handle multi-line phone systems with professionalism, providing clear communication and appointment reminders.
• Assist with billing procedures by collecting co-pays and account payments, processing medical collections, and supporting medical coding activities including CPT, and ICD-10 coding.
• Maintain confidentiality in accordance with HIPAA regulations while managing sensitive health information.
• Support clinical staff with administrative tasks such as intake procedures, filing medical records, and preparing documentation for review.
• Utilize various EMR systems like eClinicalWorks or Dentrix to ensure accurate recordkeeping and efficient workflow.
• Perform general clerical duties including typing reports, data entry using 10-key typing skills, filing documents, and managing office supplies.
• Ensure compliance with health information management standards and assist in maintaining organized medical files within dental or medical clinics.

Qualifications

• Proven experience as a Medical Receptionist or in a similar medical administrative support role within a healthcare setting.
• Familiarity with EMR systems
• Strong knowledge of medical terminology and medical billing processes.
• Experience with insurance verification procedures including Medicare and private insurance plans.
• Excellent customer service skills with the ability to communicate effectively with diverse patient populations; bilingual abilities are a plus.
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and health information management software.
• Knowledge of HIPAA regulations to ensure patient privacy and confidentiality at all times.
• Prior clinic or dental office experience is highly desirable
• Strong organizational skills with attention to detail for documentation review and accurate recordkeeping.
• Office experience that includes appointment scheduling, phone etiquette, filing systems, and front desk operations. Join our team as we deliver outstanding patient care through efficient administrative support and compassionate service!

Pay: From $17.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Opportunities for advancement
• Paid time off
• Tuition reimbursement

Work Location: In person