Medical Receptionist

<Job Overview>
Join a dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will manage front desk operations, coordinate patient appointments, handle medical records, and ensure smooth communication between patients and healthcare providers. Your proactive attitude and attention to detail will help create a welcoming environment while supporting efficient clinic workflows. This paid position offers an exciting opportunity to contribute to quality patient care and operational excellence in a fast-paced medical setting.

<Responsibilities>

• Greet patients and visitors warmly, providing excellent customer service with professional phone etiquette and clear communication.
• Schedule appointments using various EMR (Electronic Medical Record) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks, ensuring accurate documentation and timely follow-up.
• Verify insurance coverage, perform insurance verification, and assist with billing processes including medical collection activities.
• Manage patient check-in and check-out procedures, including intake forms and updating medical records in systems like Dentrix or Eaglesoft.
• Maintain accurate medical records by filing documents, reviewing documentation for completeness, and ensuring compliance with HIPAA regulations.
• Assist with medical coding tasks such as CPT (Current Procedural Terminology), ICD-9/10 (International Classification of Diseases), and ICD coding to support billing accuracy.
• Support office management tasks including appointment scheduling, answering multi-line phone systems, and handling clerical duties like data entry and filing.

<Skills>

• Strong knowledge of EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix, Eaglesoft or similar platforms.
• Proficiency in medical billing, coding (CPT, ICD-9/10), insurance verification, and Medicare procedures.
• Familiarity with HIPAA compliance standards for health information management.
• Excellent customer service skills combined with professional phone etiquette and effective communication abilities.
• Ability to handle multiple priorities efficiently in a fast-paced clinic environment while maintaining attention to detail.
• Bilingual skills are a plus to serve diverse patient populations effectively.
• Experience with dental terminology and dental office management software like Dentrix or Eaglesoft is preferred for dental clinics. This role is ideal for candidates with previous medical office experience who thrive in a busy environment and are committed to delivering exceptional patient service. If you are organized, proactive, and eager to support healthcare teams in providing outstanding care—this is your opportunity!

Work Location: In person