Medical Receptionist

Receptionist/Front Desk Position

Job Title: Medical Spa Front Desk Receptionist (Video Required + Shadow Day Before Interview)

Company: Nervana Medical Spa

Location: Sandy, UTJob

Type: Full-time

Pay:Hourly + Commission

About Nervana Medical Spa

Nervana Medical Spa is a medical-led clinic in Sandy, Utah focused on results-driven aesthetics, wellness, and patient experience. We run on high standards, clear systems, and a team-first culture.

We’re looking for a receptionist who is warm, organized, and confident in communicating with patients. This role matters. You are the first touchpoint and the person who protects the schedule and patient flow. You are one of the most important people to our mission and vision.

What You’ll Do

• Welcome patients and deliver a high-end, calm front desk experience
• Answer phones/texts/emails and route requests appropriately
• Schedule appointments accurately and protect the day’s flow
• Ensure patient intakes are complete prior to being seen and communicate with the provider when they have not been
• Collect payments and support checkout
• Support memberships/packages/retail conversations
• Keep front desk, lobby, and patient areas organized and stocked
• Communicate clearly with providers and back office team
• Request and upload medical records and lab results
• And more….

You’re a Strong Fit If You…

• Are friendly and professional, even when things get hectic
• Are detail-oriented and quick to learn new systems
• Can communicate confidently and knowledgeably
• Take ownership and follow through
• Thrive in a fast-paced environment

Requirements

• 2 years experience in reception, hospitality, or customer service preferred
• Comfortable with scheduling software and basic computer skills(Zenoti experience is a plus, not required)
• Reliable transportation and consistent attendance
• Ability to stand/walk during shifts and lift light boxes (retail/restock)

Our Hiring Process (Read Carefully)

To respect everyone’s time and make sure the role is a fit, our process has two steps before interviews:

Step 1: Video submission (required)Please submit a 2 to 3 minute video answering:

• Why do you want this role?
• What’s a strength you bring to a front desk team AND a weakness
• Describe how you handle an upset customer or a stressful moment.

Step 2: Shadow day (required before interview)Selected candidates will be invited to shadow for one day to experience our pace, systems, and patient experience standards. If it’s a mutual fit, we schedule an interview.

How to Apply

Submit your application with your resume, then send your video link to: hello@nervanamedical.comSubject line: Receptionist Application

Include:

• Your availability
• Earliest start date
• Whether you want full-time or part-time

Pay: $17.00 - $23.00 per hour

Work Location: In person