Medical Receptionist

<Job Overview>
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and welcoming demeanor will set the tone for exceptional patient experiences. In this vital role, you will serve as the first point of contact for patients and visitors, managing front desk operations with efficiency and professionalism. Your expertise in medical administrative support, insurance verification, and electronic health record (EHR) systems will ensure smooth clinic workflows and accurate documentation. This position offers an exciting opportunity to contribute to quality patient care while developing your skills in a fast-paced medical environment.

<Responsibilities>

• Greet patients and visitors warmly, providing excellent customer service and guiding them through check-in and check-out processes
• Schedule appointments using medical scheduling software such as Epic, Meditech, or Athenahealth, ensuring optimal clinic flow
• Verify insurance coverage, conduct insurance eligibility checks, and handle insurance claims processing with accuracy
• Manage patient records by updating and maintaining electronic health records (EHR systems) like eClinicalWorks or Dentrix, ensuring compliance with HIPAA regulations
• Review medical documentation for accuracy and completeness, including CPT coding, ICD-10/ICD-9 coding, and care plan documentation
• Answer multi-line phone systems professionally, providing information or directing calls appropriately with excellent phone etiquette
• Assist with billing processes, including medical collection procedures and Medicare/Medicaid claims submission
• Maintain organized filing systems for medical records and office supplies while supporting overall office management tasks

<Skills>

• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing procedures
• Experience with EMR/EHR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, Dentrix or Eaglesoft
• Proficiency in Microsoft Office suite (Word, Excel) and typing skills including 10-key typing for data entry tasks
• Familiarity with HIPAA regulations to ensure patient confidentiality and data security
• Excellent customer service skills combined with professional phone etiquette and communication abilities
• Ability to verify insurance benefits accurately and handle insurance-related documentation review efficiently
• Bilingual capabilities are a plus to serve diverse patient populations effectively
• Previous clinic or dental office experience is highly desirable to understand healthcare workflows and office management practices

This role is paid and designed for motivated individuals eager to make a difference in patient care through exceptional administrative support. If you thrive in a lively environment where attention to detail meets compassionate service, we invite you to bring your energy and expertise to our team!

Pay: $16.00 - $16.50 per hour

Work Location: In person