Medical Receptionist

Job Overview
We are seeking a dynamic and detail-oriented Medical Receptionist to join our healthcare team. In this vital role, you will serve as the first point of contact for patients and visitors, ensuring a welcoming environment while managing essential administrative functions. Your energetic approach and excellent communication skills will help streamline daily operations, coordinate patient appointments, and support the delivery of exceptional patient care. The ideal candidate is passionate about healthcare administration, proficient in various EMR (Electronic Medical Records) systems, and committed to maintaining confidentiality and accuracy in all documentation.

Duties

• Greet patients and visitors warmly, providing outstanding customer service at the front desk
• Schedule patient appointments using EMR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks
• Verify insurance coverage and perform insurance eligibility checks and verification for Medicare, Medicaid, and other plans
• Manage medical records, including filing, retrieving, and updating patient information in systems like Dentrix or Eaglesoft
• Process medical billing and collections accurately using medical coding standards such as CPT, ICD-9/10, ICD coding, and HIPAA compliance guidelines
• Handle multi-line phone systems with professional phone etiquette, directing calls efficiently and taking detailed messages when necessary
• Assist with intake procedures, including data entry of patient information and documentation review to ensure completeness and accuracy
• Maintain a clean and organized front desk area while managing appointment schedules to optimize clinic flow
• Support office management tasks such as filing, faxing, copying documents, and managing health information management protocols

Qualifications

• Proven experience as a Medical Receptionist or in a similar medical administrative support role with clinic or dental office experience
• Strong knowledge of EMR/EHR systems including Epic, Meditech, Athenahealth, Dentrix, Eaglesoft, or similar platforms
• Familiarity with medical billing processes, CPT coding, ICD-9/10 coding standards, and insurance verification procedures
• Excellent understanding of medical terminology and healthcare documentation review processes
• Ability to handle sensitive patient information in accordance with HIPAA regulations with confidentiality and professionalism
• Bilingual skills are highly desirable to serve diverse patient populations effectively
• Proficiency in computer skills including Microsoft Office Suite (Word, Excel), typing (10 key), and familiarity with health information management software
• Exceptional organizational skills with attention to detail for accurate record-keeping and documentation review
• Strong interpersonal skills with a focus on patient service excellence and phone etiquette
• Previous office or clerical experience in a healthcare setting is preferred; dental clinic experience is a plus

Join our team where your energetic attitude will contribute to a positive patient experience! We value your dedication to healthcare administration excellence and offer an environment that fosters growth through ongoing training in medical office management practices.

Pay: From $15.00 per hour

Work Location: In person