Medical Receptionist

Overview
Join our dynamic healthcare team as a Medical Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you will coordinate appointments, and ensure smooth communication between patients and medical staff. Your positive attitude and attention to detail will help create a welcoming environment while supporting efficient clinic workflows. This paid position offers an exciting opportunity to develop your skills in medical administrative support within a fast-paced healthcare setting.

Duties

• Greet patients and visitors warmly, providing excellent customer service and clear directions.
• Schedule appointments efficiently using electronic health record (EHR) systems such as Epic, Meditech, Athenahealth, or eClinicalWorks.
• Verify insurance coverage and perform insurance verification to facilitate billing processes.
• Manage patient check-in and check-out procedures, ensuring accurate documentation review and data entry.
• Handle multi-line phone systems with professionalism, practicing proper phone etiquette to address inquiries promptly.
• Maintain accurate medical records, including filing, data entry, and updating patient information within various EHR systems.
• Assist with medical billing and collection processes, including CPT coding, ICD-9/10 coding, and Medicare documentation review.
• Support clinic operations by managing medical scheduling, appointment reminders, and care plan documentation.
• Ensure compliance with HIPAA regulations to protect patient confidentiality at all times.
• Perform clerical tasks such as typing reports, managing office supplies, and supporting office management activities.

Skills

• Strong knowledge of medical terminology, ICD coding (ICD-9/10), CPT coding, and medical billing procedures.
• Proficiency in EMR (Electronic Medical Records) systems like Epic, Meditech, Athenahealth, or eClinicalWorks; familiarity with dental terminology and dental office management software such as Dentrix or Eaglesoft is a plus.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and data entry accuracy with 10 key typing proficiency.
• Exceptional customer service skills combined with professional phone etiquette for handling patient inquiries and appointment scheduling.
• Ability to verify insurance benefits accurately using tools like insurance portals or third-party verification systems.
• Experience with health information management practices including filing, documentation review, and record keeping.
• Bilingual abilities are highly desirable to serve diverse patient populations effectively.
• Previous clinic or dental office experience is preferred to ensure seamless integration into our team’s workflow.
• Knowledge of HIPAA regulations and medical administrative support standards to maintain compliance at all times. This role is ideal for motivated individuals eager to contribute to a supportive healthcare environment while advancing their administrative expertise in the medical field!

Pay: $16.00 - $22.00 per hour

Benefits:

• Health insurance
• Opportunities for advancement

Work Location: In person