Medical Receptionist

Job Summary
We are seeking a dedicated and detail-oriented Medical Receptionist to serve as the first point of contact for patients and visitors in our healthcare facility. The ideal candidate will possess excellent communication skills, a strong understanding of medical administrative procedures, and proficiency with electronic health record (EHR) systems. As a Medical Receptionist, you will be responsible for managing patient appointments, verifying insurance information, maintaining accurate medical records, and providing exceptional patient service to ensure smooth clinic operations. This role offers an opportunity to contribute to a compassionate healthcare environment while utilizing your administrative expertise.

Duties

• Greet patients and visitors warmly, ensuring a positive first impression and efficient check-in process.
• Schedule appointments accurately using EMR Athenahealth.
• Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring all documentation is complete and current.
• Manage patient intake processes, including collecting necessary information and updating medical records in systems like eClinicalWorks or Dentrix.
• Handle phone inquiries with professional etiquette, directing calls appropriately and providing information as needed.
• Assist with medical billing and collections by processing payments and following up on outstanding balances.
• Maintain organized filing of medical records, ensuring compliance with HIPAA regulations and confidentiality standards.
• Support clinic operations by coordinating care plans, reviewing documentation for accuracy, and assisting with medical coding such as CPT, ICD-9, or ICD-10 codes when necessary.

Skills

• Proficiency with EMR systems such as Epic, Meditech, Athenahealth, eClinicalWorks, or similar platforms.
• Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and insurance verification processes.
• Experience in medical billing, collections, and documentation review to ensure accurate recordkeeping.
• Excellent computer skills including Microsoft Office Suite (Word, Excel) and specialized health information management software like Eaglesoft or Dentrix.
• Exceptional patient service skills with a friendly demeanor and effective phone etiquette.
• Ability to multitask efficiently in a fast-paced clinical environment while maintaining attention to detail.
• Bilingual English and Spanish a must.
• Prior clinic or healthcare office experience is preferred; familiarity with dental terminology or hospital settings is a plus. Join our team as a Medical Receptionist to play a vital role in delivering quality healthcare support while advancing your administrative career in a dynamic medical environment!

Pay: $13.00 - $15.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Retirement plan

Work Location: In person