Medical Receptionist

Here at Victoria Road Surgery, We are looking for a hard working and flexible person to join our busy Town centre Practice as a Medical Receptionist.

We look after 14000 patients over two sites and require someone preferably with experience however full training will be given. Please note some if not all of this role will be carried out from our Branch site Durrington Health Center. The team here at Victoria Road is the best, they are supportive, hard working and really care about good positive patient outcomes. The role is fast paced, interesting and needs someone who can think outside the box, and remain calm in all situations.

Below are some but not all of the responsibilities -

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Acknowledge a patients arrival at the desk within 2/3 minutes of arriving, if the situation is unmanageable at the time due to the amount of patients waiting then advise the patients in the queue you will be with them as soon as possible and call for assistance.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments. This requires a helpful attitude even when experiencing negative, unresponsive and sometimes verbally abusive behaviour from patients. Never lose your temper with patients; refer to your line manager if you feel unable to help.
• Communicate test results using taught skills and ensuring accuracy
• Alert Management on patients records
• Ensuring that paperwork is distributed/dealt with correctly
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Be aware of your surroundings and of the patients in the waiting room. Be aware of which doctors and nurses are currently working in the building and whether they have arrived for their clinics. Observe clinics running late and advice patients waiting and offer apologies.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Phones must be answered within 6 rings and no more. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Be polite and helpful at ALL times. If a patient’s behaviour becomes unacceptably abusive refer the call to your line manager. Do not shout or respond in a rude manner to the patient.

Pay: £12.71 per hour

Benefits:

• Company events
• Company pension

Work Location: In person