Medical Receptionist / Administrative Support

Position Summary

The Medical Receptionist primarily supports front desk operations, greeting patients, assisting with check-in and check-out, and maintaining an organized and professional environment. Because front desk coverage is shared between two receptionists, this position also assists with Customer Service Representative (CSR) and administrative tasks during non-front-desk hours.

This role requires flexibility, organization, teamwork, and a commitment to patient experience. Cross training in other administrative areas may be required to help maintain efficient clinic operations and continuity of care.

Duties and Responsibilities

Front Desk Responsibilities:

• Greet and assist patients and visitors professionally and warmly
• Verify and update patient demographic information at each visit
• Collect co-payments or balances owed
• Schedule follow-up appointments as needed
• Obtain patient authorization for medical record releases in accordance with HIPAA
• Maintain cleanliness and organization of the waiting area and front desk
• Other duties as assigned

CSR / Administrative Support (during non-front-desk hours):

• Support the CSR team with patient communication and administrative tasks
• Help ensure voicemail and messages are addressed timely
• Assist with gathering and updating patient information in EMR
• Address routine patient concerns and escalate as needed
• Maintain organized workflows and professional workspaces
• Cross-train in other administrative areas to support clinic workflow

Availability: Monday–Friday, with shifts between 7:45 a.m. – 7:00 p.m.

Education & Experience

• High School Diploma or equivalent required
• 1+ year of medical receptionist or healthcare administrative experience preferred
• Customer service experience in a healthcare setting preferred
• Proficiency in Microsoft Word and Excel