Medical Receptionist Bilingual - Spanish

About Sonus:

At Sonus Hearing Care Professionals, we get to see lives changed every day with better hearing! We are looking for team members that share our value of simply helping people and seeing lives changed for the better! If you're passionate about helping people and looking for a consistent schedule (Monday-Friday, no night or weekend shifts), stability, benefits, and a place where you can make a difference, we'd love to meet you!

Sonus is a leader in the hearing healthcare industry, and it’s our mission to provide excellence in hearing healthcare, one patient at a time. We serve patients that have been disconnected from their loved ones and from their world by untreated hearing loss and we've seen how just one decision for better hearing can impact an entire family! Become a life-changer and join our team!

Position Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greeting patients and providing exceptional customer service! Making patients feel welcome and cared-for at every step in their journey to better hearing.
• Providing great service over the phone by handling incoming and outgoing calls for scheduling and patient inquiries.
• Coordinating providers' schedules to ensure smooth and efficient office flow every day.
• Other medical front office duties including: obtaining patient insurance information, checking insurance eligibility, managing authorizations, completing daily accounting activities, making bank deposits, and maintaining patient files.
• Perform other duties as assigned.

Required Skills:

Experience and education requirements may be adjusted where necessary in response to labor market constraints.

• Bilingual (Spanish/English)
• 1 year customer service or front office experience preferred.
• Strong customer service orientation.
• Excellent oral and written communication skills.
• Ability to handle a busy office with calls and walk-ins while directing the flow of the office with efficiency and professionalism.
• Ability to operate PC based software programs or database management systems.
• Knowledge of computers, faxes, printers, and all other equipment.
• Proficient in MS Office programs (i.e. Word, Excel, and Outlook) and internet browsers (Chrome or Edge).
• Must possess strong attention to detail, organizational skills, the ability to multitask, and basic math aptitude.

Work Environment:

At Sonus, we value communication, kindness, and efficiency! We work hard at creating systems for success to support our teams and serve every patient patients effectively!

A background check is required of the final candidate.

Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Expected Hours of Work:

This is a full-time position. Standard days of work are Monday through Friday and hours of work are from 8:30 am - 5:00 pm.

Salary and Benefits Package:

• $17.00 - $18.00 an hour D.O.E
• Incentive opportunities
• Medical, Dental, Vision, Life, Disability, 401(k) with Employer Matching
• 15 Paid Vacation Days
• 7 Paid Holidays
• 6 Paid Sick Days

A background check is required of the final candidate.

Serendipity Hearing, Inc. d.b.a. Sonus Hearing Care Professionals is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• On-the-job training
• Paid sick time
• Paid time off
• Vision insurance

Work Location: In person