Medical Receptionist for mental health office

Join our dynamic mental health practice as a Medical Receptionist, where your energetic and compassionate approach will be the first point of contact for our patients. In this vital role, you'll manage patient intake, coordinate appointments, and ensure seamless communication between patients and healthcare providers. Your enthusiasm and organizational skills will help create a welcoming environment that promotes healing and well-being. This position offers an exciting opportunity to be part of a dedicated team committed to delivering exceptional mental health care.

Responsibilities

• Greet patients warmly and handle all front desk duties with professionalism and enthusiasm
• Schedule appointments efficiently using EMR (Electronic Medical Record) systems.
• Verify insurance coverage, perform insurance verification, and manage medical billing processes including collection of payments and copays
• Maintain accurate medical records, review documentation for completeness, and ensure compliance with HIPAA regulations
• Assist with patient intake procedures, including collecting medical history and updating demographic information
• Manage multi-line phone systems with excellent phone etiquette, directing calls appropriately and providing exceptional customer service
• Support administrative tasks such as filing, data entry, appointment reminders, and follow-up communications
• Collaborate with clinical staff to facilitate care plans by ensuring proper documentation review and coding (CPT, ICD-10/ICD-9) for billing purposes

Experience

• 1 year of prior clinic or medical office experience is highly preferred, especially within mental health or behavioral health settings
• Demonstrated proficiency with EMR systems
• Strong knowledge of medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and medical billing practices
• Experience with insurance verification processes including Medicare and other third-party payers
• Excellent computer skills with familiarity in Microsoft Office Suite (Word, Excel) and health information management software
• Bilingual abilities are a plus to effectively serve diverse patient populations
• Proven ability to handle clerical tasks efficiently while maintaining a friendly and professional demeanor in a fast-paced environment

Join us in making a difference by providing compassionate administrative support that empowers patients on their journey toward mental wellness. Your energy, attention to detail, and dedication will be valued every step of the way!

Pay: $18.00 - $20.00 per hour

Work Location: In person