Medical Receptionist / Front Desk Patient Coordinator

About Us:

Lake Area Psychiatry is a mental healthcare practice based in Lake Charles, Louisiana. Our practice is committed to providing high-quality mental health services to the community with compassion and professionalism. Our team works closely together in a supportive, team-oriented environment to ensure patients receive timely and efficient care.

Position Summary:

We are seeking a Medical Receptionist / Front Desk Patient Coordinator to support daily clinic operations and patient flow.

This is a fast-paced, high-volume, face-to-face patient role focused on front desk coordination, patient check-in/check-out, and administrative support.

No prior medical experience is required. We are willing to train the right person who is organized, dependable, and comfortable working with people in a busy medical environment.

This role is ideal for someone who thrives in a structured environment, learns quickly, and remains calm and professional during busy periods.

What Success in This Role Looks Like:

· Patients are greeted and checked in/out efficiently and professionally

· Front desk flow remains organized during busy times

· Patient information is accurate and properly maintained in the system

· Payments and balances are collected consistently and correctly

· Communication with patients and staff is clear and respectful

· The team works together to keep daily operations running smoothly

Key Responsibilities:

• Greet patients and manage check-in and check-out process
• Collect copays, deductibles, coinsurance, and outstanding balances at time of service
• Maintain a professional and welcoming front desk environment
• Verify and update patient demographics and insurance information
• Scan and upload documents into the electronic health record (EHR)
• Schedule, reschedule, and cancel patient appointments
• Answer and triage incoming phone calls as part of front desk support
• Route messages to providers and staff appropriately
• Maintain strict HIPAA compliance and patient confidentiality
• Assist with general administrative tasks as needed

What We’re Looking For:

• Comfortable working in a fast-paced, face-to-face patient environment
• Strong communication skills and a professional, calm demeanor
• Ability to stay organized and manage multiple tasks at once
• Dependable, punctual, and team-oriented
• Comfortable discussing patient financial responsibility (training provided)
• Willingness to learn and adapt quickly
• Positive attitude and willingness to support the team

Qualifications:

• High School Diploma or GED
• Previous medical office or receptionist experience preferred
• Experience with EHR systems is a plus
• Working knowledge of HIPAA and confidentiality standards
• No prior medical experience required
• Previous customer service or office experience is helpful but not required
• Basic computer skills
• Ability to learn electronic health record (EHR) systems
• Understanding of HIPAA requirements

Schedule:

• Monday–Thursday, 7:45 AM – 4:45 PM
• Friday, 7:45 AM – 12:00 PM

Benefits:

• A supportive and collaborative work environment
• Paid holidays
• Paid time off
• Retirement savings
• Competitive pay

Pay: From $15.00 per hour

Application Question(s):

• Are you available to work Monday–Friday during the scheduled hours for this position?
• This position involves working in a fast-paced medical office with a high volume of patients and multiple tasks happening at once. Are you comfortable working in this type of environment?
• This position requires collecting copays, deductibles, coinsurance, and past-due balances from patients at time of service. Are you comfortable handling these responsibilities?
• This position requires consistent, on-time attendance. Do you have reliable transportation and the ability to arrive on time for all scheduled shifts?
• This role requires constant face-to-face interaction with patients throughout the day. Are you comfortable working directly with patients in a front desk setting?

Work Location: In person