Medical Receptionist - Orthotics & Prosthetics Clinic

About Us

Tri-Cities Orthotics & Prosthetics is a locally owned small business in Richland, WA. We have been providing high-quality orthotic and prosthetic care to our community since 1968. Our practice offers a full range of services with a strong focus on patient care, professionalism, and long-term relationships.

Position Summary

Tri-Cities Orthotics & Prosthetics is seeking a professional, personable, and organized Medical Receptionist to join our team. This role is essential in creating a welcoming, efficient, and positive experience for our patients while supporting daily clinic operations.

Schedule

• Monday – Friday
• 8:00 AM – 5:00 PM (consistent schedule required)

Qualifications

• Associate’s degree or higher required
• Knowledge of Microsoft Office Suite
• Familiarity with insurance verification
• Strong multitasking, prioritization, and time management skills
• Excellent communication and customer service skills
• High level of attention to detail and accuracy
• Ability to work in a fast-paced environment
• Spanish-speaking preferred

Key Responsibilities

• Greet and check in patients in a friendly, professional, and welcoming manner
• Schedule and coordinate appointments for practitioners and staff
• Collect copays, payments, and insurance information
• Enter and manage patient data accurately
• Scan and maintain patient charts and documentation
• Fax, mail, and process incoming/outgoing documents
• Communicate with patients via phone and email regarding appointments and care-related questions
• Open and close the office daily

What We’re Looking For

We’re looking for someone who:

• Maintains a polished, professional appearance
• Is personable, friendly, and patient-focused
• Is organized and detail-oriented
• Communicates clearly and confidently
• Works well in a team and takes pride in their work
• Creates a strong first impression for patients and visitors

Job Type: Full-time

Pay: $22.00 - $25.00 per hour

Benefits:

• 401(k) matching
• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 5 years (Required)
• Receptionist: 5 years (Required)

Language:

• Spanish (Preferred)

Location:

• Richland, WA 99352 (Preferred)

Work Location: In person