Medical Receptionist - Primary Care

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Department Information:

Park Nicollet Golden Valley is seeking a customer service-oriented individual to join our frontline team.

A qualified candidate possesses great communication skills, ability to multitask, is detail oriented, computer proficient, eager to learn and grow professionally, enjoys working with patients/customers of all ages, and maintains a positive and engaging attitude.

Golden Valley is a medium sized Primary Care clinic offering Internal Medicine, Family Medicine, and Laboratory services. We also share our space with the Eye Department, including Ophthalmology, Optometry, and an Optical Store. Our frontline team is responsible for checking in/registering patients for Primary Care, Laboratory (walk-ins), and the Eye Department. Additional tasks include, but are not limited to; patient outreach for scheduling and rescheduling, sending pre-appointment letters, sorting and distributing faxes and mail, and lobby maintenance. As a frontline team member, you are operating as part of the care team including, MA's, LPN's, RN's, PA's, and MD's.

Our space was renovated in 2019 and offers great amenities including; free parking, a large break room with an ice machine, filtered water, and a Keurig, a staff relaxation room, snack bar, exercise room, and beautiful views overlooking the Brookview Golf Course! It truly is a wonderful environment to work in.

Experience working in medical setting preferred.

Work Schedule: Monday – Friday Day shift

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.