Medical Receptionist / Recepcionista

Job DescriptionPosition Summary

As a Medical Receptionist at Leven Group, you will serve as the first point of contact for patients and play a key role in clinic operations and patient experience. This position is critical to front-office efficiency, appointment flow, and accurate patient information management. You will balance professionalism, empathy, and operational discipline in a fast-paced healthcare environment.

Key Responsibilities

• Greet and check in patients in a professional and courteous manner.
• Schedule, confirm, and manage patient appointments.
• Answer and route phone calls, emails, and messages efficiently.
• Verify patient demographics, insurance information, and required documentation.
• Collect co-payments and process basic billing transactions when applicable.
• Maintain accurate patient records in the electronic health record (EHR) system.
• Coordinate communication between patients, clinical staff, and providers.
• Manage front-desk workflow to minimize wait times and optimize patient flow.
• Ensure compliance with HIPAA, confidentiality, and clinic policies.
• Support administrative and operational tasks as needed to keep the clinic running smoothly.

Qualifications Required

• High school diploma or equivalent.
• Prior experience in a medical office, clinic, or healthcare front desk role.
• Strong communication, customer service, and organizational skills.
• Basic computer proficiency and ability to learn EHR systems.
• Professional demeanor and ability to handle sensitive patient information confidentially.
• Ability to multitask and perform under pressure in a patient-facing environment.

Preferred

• Experience with medical scheduling, insurance verification, and patient intake.
• Familiarity with Electronic Health Records (EHRs).
• Bilingual (Spanish/English).

Compensation

• Competitive hourly rate aligned with the Puerto Rico market: $12/hour, based on experience.

Pay: From $12.00 per hour

Work Location: In person