Medical Receptionist / Technician

At Quad City Physical Therapy & Spine, our number one priority is the patient. We strive to provide individualized treatment with hands-on, compassionate care. We do not rush our patients or our clinicians. Rather, we perform comprehensive evaluations and encourage patient input for treatment planning and goal setting.

Our therapy ethos centers on personalized care and education, driven by word-of-mouth referrals and family physicians rather than orthopedic affiliations. Specializing in vestibular dysfunction, TMJ/jaw pain, and SIJ dysfunction for an older demographic, our approach emphasizes individualized interventions for lasting wellness.

Quad City Physical Therapy is looking for a motivated and compassionate Medical Receptionist/Technician Hybrid to join our team. This unique dual-role position plays a vital part in both front office operations and patient care support, helping ensure a seamless and welcoming experience for every patient. This position is responsible for daily patient care and takes direction from the physical therapists by performing treatment-related exercise programs and/or patient-related tasks.

Key Responsibilities:

• Welcome and check in patients, answer phone calls, schedule appointments, and manage patient accounts.
• Handle clerical tasks including data entry, filing, referral tracking, collections, and completing system tasks.
• Assist licensed physical therapy staff by observing patients during therapeutic exercises, ensuring safety and proper technique while under direction of licensed clinical staff.
• Prepare patients for therapy sessions
• Maintain cleanliness and organization of treatment rooms and shared spaces; launder linens and sanitize treatment areas.
• Assemble, disassemble, and maintain therapy equipment to ensure functionality.
• Perform clinic opening and closing duties, including securing the facility

What We’re Looking For:

• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Compassionate, patient-focused attitude
• Previous experience in a medical or therapy setting is a plus

What You’ll Get:

• Competitive hourly compensation
• Monday- Friday schedule
• Training and support
• Clinic mentorship
• Opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Family-friendly work environment