Medical Receptionist/Front Desk

Job Title: Medical Receptionist / Medical Administrative Assistant

Location: Family Physicians of Tidewater
Position Type: Full-Time, On-Site
Office Hours: Monday to Friday, 7:30 AM - 4:30 PM

About Us:
Family Physicians of Tidewater is a small family medicine practice in the Ghent neighborhood of Norfolk, VA that is independent from larger healthcare organizations or other corporate entities. We are dedicated to providing personalized and comprehensive healthcare to our community where we are able to foster long-term patient relationships with excellent continuity. We pride ourselves on our patient-centered approach and supportive work environment.

Job Overview
We are seeking a detail-oriented and organized Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations of our medical office, ensuring a welcoming environment for patients while efficiently handling administrative tasks. This role is crucial in providing excellent patient care and support, making it essential for candidates to possess strong communication skills and a solid understanding of medical terminology.

Responsibilities

• Greet patients and visitors in a friendly and professional manner.
• Manage appointment scheduling, confirmations, and cancellations.
• Collect patient information and verify insurance details, including Medicare and other insurance plans.
• Process patient check-ins and check-outs, including collecting co-pays and overdue balances
• Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations.
• Assist with medical coding and billing processes as needed.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff members.
• Handle administrative tasks such as filing, data entry, and maintaining office supplies.
• Collaborate with healthcare providers to ensure smooth office operations.

Skills

• Strong administrative skills with attention to detail.
• Familiarity with medical terminology and dental terminology is preferred.
• Experience in a medical office setting is highly desirable.
• Knowledge of insurance verification processes, including Medicare.
• Proficient in front desk operations and customer service.
• Ability to work efficiently in a fast-paced environment while managing multiple tasks.
• Excellent communication skills, both verbal and written.
• Basic understanding of medical coding principles is a plus.

Contact Information:
Family Physician and Practice Owner: David S. Kirkland, MD
Phone: 757-622-6520
Address: 425 W. 20th Street, suite 1. Norfolk, VA 23517.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Free flu shots
• Free parking
• Health insurance
• On-the-job training
• Paid time off
• Retirement plan

Work Location: In person