Medical Receptionist/Phone Operator

Position Summary
We are seeking a professional, dependable, and customer-focused Medical Office Phone Operator/Medical Receptionist to serve as the first point of contact for patients. The ideal candidate will possess excellent communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding patient service.

Responsibilities

• Answer and manage a high volume of incoming calls professionally and courteously.
• Schedule, reschedule, and confirm patient appointments.
• Route calls and messages accurately to providers and staff.
• Obtain and update patient demographic and insurance information.
• Assist patients with general questions regarding office policies, appointments, and services.
• Document telephone encounters and messages in the electronic medical record (EMR) system.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Follow up on voicemails and patient inquiries in a timely manner.
• Provide exceptional customer service while maintaining professionalism and empathy.
• Provide coverage as necessary for check in and check out.

Qualifications

• High school diploma or equivalent required.
• Previous medical office experience is preferred but not required. We will train a motivated and dependable individual with a positive attitude.
• Familiarity with EMR systems and medical terminology is a plus.
• Strong verbal communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Proficient with computers, phones, and office software.
• Ability to work efficiently in a fast-paced environment.

Requirements

• Must be dependable, punctual, and maintain regular attendance.
• Must have reliable transportation.
• Strong attention to detail and accuracy.
• Ability to handle confidential information professionally.
• Positive attitude and team-oriented mindset.

Schedule

• Monday - Friday
• 8:00a - 4:30p
• Full Time

Benefits

• Holidays
• PTO
• Health Insurance
• Dental
• 401(k)

Pay Rate

• $16 - $18/hour

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person