Medical Spa Manager

Refreshed MD is a boutique Medical Aesthetics Practice nestled in the heart of the Pearl District [Portland, OR]. We take pride in offering a warm and welcoming environment to our valued clients. Our core values of Integrity, Personal Accountability, Respect, Safety, Versatility, Community Engagement, and Teamwork are at the heart of everything we do.

We have a solid foundation and are now experiencing significant growth and ready to take our client and studio experience to the next level.

Who You Are.

You are passionate about helping clients achieve their aesthetic and skincare goals. You are equally excited about nurturing patient relationships, continuous learning, teamwork and community connection. Friends and coworkers would describe you as a self-starter, honest, hardworking, dependable, and an excellent communicator. You thrive in ambiguity and see it as an opportunity. You have experience in customer service, sales, management and/or skincare education.

Role Responsibilities.

Image:

• Present Refreshed MD in a professional manner when answering on all communication platforms
• Passion for skincare and health
• Maintain a professional image.
• Establish professional relationships outside the practice at events

Performance:

Team Focus:

• Work in tandem with the founder and marketing director to provide a seamless leadership experience for our team.
• Oversee operations of the studio, including patient experience, inventory control, and adherence to safety and compliance standards.
• Work with each member of the team to help them identify keyways to improve and grow within their performance which includes monthly check-ins to support growth and grow job satisfaction and performance.
• Sharing and implementation of strategy key team feedback, ideas, and concerns with leadership
• Client Focus:
• Provide a welcoming, supportive, and professional ethos, ensuring every patient feels valued, comfortable, and fully informed during their visit. Must be adaptable in real time with clients.
• Ensure high standards of patient experience including phone/email/portal communication, schedule efficiencies and financial transactions. Must resolve client concerns with grace and professionalism.
• Business Health:
• Be highly organized and identify key areas for both business foundation and growth. Help develop + optimize standard operating procedures.
• Connect with the community leaders to strengthen our community outreach.
• Meets with the leadership team on a regular basis and helps to identify ways to strengthen Refreshed MD.
• Support and assist in development of retention, referrals, and client satisfaction initiatives.

Being:

• Abide by a high standard of professional ethics.
• Lead with humility.
• Flexible + able to adjust to unexpected occurrences.
• Receives + gives constructive feedback.
• Builds successful relationships with patients + teammates.
• Preference for a fast paced environment.
• Reliable, composed, stable under pressure to handle on-the-job challenges

Required Qualifications:

• Excellent customer service and management experience, minimum two years.
• Strong leadership and communication skills with a proactive, solution-driven mindset
• Ability to multitask, prioritize, and lead under pressure.

Preferred Qualifications:

At least two years of experience as a manager/leadership role in a clinical practice (medical spa, dental, dermatology or wellness setting). Knowledge of aesthetic injectables.

Degree in business administration, healthcare management; certification as either a medical assistant or esthetician.

The Opportunity.

Full-time; 4 days/week, Saleried position based on experience and expertise + competitive bonus structure. Required 1-2 Saturdays per month

The Perks.

• Health insurance + retirement benefits + Accrued PTO
• Parking incentive
• Life first business.

Application Process.

Send your resume to us at hello@refreshedmd.com. Please include the following in your email:

• Why you love customer experience, leadership, and aesthetics; what you are passionate about within a role as a manager + outside of work.
• Highlight your background in leadership.
• Your availability for work. [start date + regular availability]
• If you are selected for an interview, expect an additional questionnaire to be completed.

Pay: $74,000.00 - $94,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Professional development assistance

Work Location: In person