Medical Transportation Dispatcher (Full-Time, In-Office)

Job Summary

We are seeking a reliable, organized, and detail-oriented Medical Transportation Dispatcher to join our team in a full-time, in-office role.

In this position, you will coordinate daily transportation services for patients, ensuring trips are scheduled efficiently and completed on time. You will communicate with drivers, facilities, and patients while managing schedules and resolving issues in real time.

This role is essential to keeping operations running smoothly and delivering dependable service.

Duties

• Coordinate and manage daily transportation schedules
• Dispatch trips to drivers and confirm assignments
• Monitor trips throughout the day and adjust schedules as needed
• Communicate with drivers, patients, and healthcare facilities
• Handle incoming calls and provide updates on trip status
• Fill scheduling gaps using backup drivers when needed
• Maintain accurate trip records and updates in the system
• Ensure on-time performance and resolve issues quickly

Operational Requirement

• In rare situations, must be willing to assist with driving to cover critical trips
• Must have a valid driver’s license and clean driving record
• Must be eligible to be insured under company policy

Experience

• Dispatching, logistics, or customer service experience preferred (not required)
• Strong communication and organizational skills
• Comfortable working in a fast-paced environment
• Basic computer skills (scheduling systems, email, etc.)
• Ability to stay calm and make decisions under pressure

Pay: $21.00 - $23.00 per hour

Work Location: In person