Medical Virtual Assistant (Dental Clinic) | EG1

Medical Virtual Assistant (Dental)

Shift: Initially 7:30 AM – 1:30 PM EST | 30 hrs/week

Potential to expand to full-time
Please read the job description entirely as instructions on the next steps is included below.

About the Clinic & Physician

The clinic is a general dental practice located in Highland, NY. The clinic operates on a dynamic, patient-first model that prioritizes professional boundaries and efficient scheduling. The doctor is looking for a proactive, sharp, and highly professional VA.

Tasks & Responsibilities

The Virtual Medical Assistant will be responsible for managing the front-end patient experience and administrative workflow:

• Scheduling Appointments
• New leads from Marketing efforts
• Existing patients
• Maintaining the clinic’s schedule and strictly enforcing the "48-hour business hour" confirmation protocol.
• Insurance Coordination: Collecting patient insurance information and verifying network status.
• Triage & Communication: Filtering incoming calls and emails, directing urgent matters to the front office team while handling routine scheduling.
• Patient Retention: Conducting outbound "outreach" to reschedule missed appointments or follow up on treatment plans (e.g., bringing patients back for crowns).
• Voicemail Management: Promptly checking and responding to voicemail messages to prevent negative patient reviews.
• Performance Tracking: Tracking daily metrics including inbound calls, appointments scheduled, and actual show-up rates.

Mandatory Requirements

• Experience: Minimum of 1+ years supporting a US-based medical or dental clinic.
• Language Proficiency and Comprehension
• Soft Skills: Exceptional interpersonal skills, professional demeanor, and the ability to hold firm on clinic policies and boundaries.
• Technical Literacy: Ability to learn and navigate practice management software quickly.
• Hardware: A high-performance computer (minimum i5 processor) with reliable high-speed internet.
• Availability: Willingness to work Eastern Standard Time (EST) and maintain productivity throughout the shift.

Nice-to-Haves

• Dental Specific Experience: Prior experience with dental terminology and procedures (e.g., crowns, exams).
• Critical Thinking: A proactive problem-solver who can build or improve Standard Operating Procedures (SOPs).

Tools & Systems Used

• Practice Management: Open Dental (Primary), Dentrix (Secondary/Familiarity).
• Communication: Mango Voice (VOIP), Modento.

Productivity & Security: Time Doctor (for productivity tracking), ExpressVPN (HIPAA-aligned secure network).

If you want to be considered: email your resume to

→ growth@golean.health

with the subject line: MedVA Dental

Job Type: Part-time

Pay: E£237.74 - E£285.31 per hour

Expected hours: 30 per week