Member Enrollment Coordinator

Overview
Join our dynamic team as a Member Enrollment Coordinator and become a vital part of our mission to provide seamless, efficient enrollment experiences for our members. In this energetic role, you will serve as the primary point of contact for new and existing members, guiding them through the enrollment process with clarity, professionalism, and enthusiasm. Your expertise will help ensure accurate data entry, effective communication, and exceptional customer service, all while supporting the organization’s commitment to accessible healthcare solutions. This paid position offers an exciting opportunity to develop your skills in a fast-paced, supportive environment dedicated to making a positive impact.

Responsibilities

• Assist members with the enrollment process via phone, email, and online platforms, ensuring clear communication and positive interactions.
• Verify member information accurately using computer systems and input data efficiently into databases.
• Explain medical terminology and program details in a way that is easy for members to understand, providing bilingual support when necessary.
• Maintain detailed records of member interactions, enrollment status updates, and documentation compliance.
• Follow phone etiquette standards to deliver courteous, professional service during all member communications.
• Collaborate with team members and medical office staff to resolve issues related to enrollment or data discrepancies swiftly.
• Analyze member data to identify trends or issues that may require further attention or process improvements.

Qualifications

• Fluency in English and at least one additional language is highly preferred; bilingual skills are a strong asset.
• Prior experience in medical office settings or customer service roles involving data entry and phone communication is desirable.
• Strong computer skills with proficiency in data management software and basic office applications.
• Knowledge of medical terminology enhances your ability to assist members effectively.
• Excellent communication skills with a professional phone manner and active listening abilities.
• Demonstrated analysis skills to interpret data accurately and troubleshoot enrollment issues efficiently.
• Experience working with diverse populations and understanding of medical office procedures is a plus. Join us as a Member Enrollment Coordinator and help us deliver accessible healthcare solutions through energetic support, clear communication, and dedicated service!

Pay: $21.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Professional development assistance
• Vision insurance

Work Location: In person