Member Experience Specialist

Job Summary
The Member Experience Specialist serves as the first point of contact for members, guests, and vendors entering OKCMAR & MLSOK facilities. This role provides exceptional customer service, supports member onboarding and assistance, coordinates front office operations, and ensures members receive accurate information and timely support related to association, MLS, education, and compliance needs.

Responsibilities

· Serve as the primary point of contact for members, visitors, and callers.

· Answer and route calls for all departments OKCMAR & MLSOK in a timely and professional manner.

· Greet all in‑person guests and assist with check‑in, member needs, and directional support.

· Maintain a clean, welcoming, and organized reception and lobby area.

· Manage incoming and outgoing mail, deliveries, and courier services.

· Assist members with account questions, billing, login issues, and access setup.

· Provide MLSOK system support including basic troubleshooting and directing advanced questions to MLS staff.

· Process new member applications and reinstatements in accordance with membership policies.

· Assist members with Sentri activation, lockbox purchases, and membership needs.

· Maintain updated knowledge of OKCMAR & MLSOK policies, bylaws, and membership requirements.

· Support meeting preparation including sign‑in sheets, room setup, packets, and scheduling.

Pay: $36.00 - $39.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person