Member Experience Specialist/Bank Teller/Contact Center Specialist

This open position is in North Baltimore, OH, however, the ideal candidate would be willing to fill in at branches in Findlay, OH as necessary.

General Summary: Provides outstanding Member Service by accurately assisting credit union Members with their everyday banking needs, including basic deposit/withdrawal/transfer transactions, researching and answering account-related inquiries, identifying helpful savings and lending products for the Member, and championing Member onboarding and retention. Delivers all with a friendly attitude and contributes to a positive work environment for the overall team.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Represent the credit union to the members in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of member requests.

2. Provide in person and electronic or telephonic, general and specific service-related information concerning credit union services or policies.

3. Cross-sells all credit union products and services based on member needs.

4. Balance drawer daily.

5. Respond to members' requests, problems and complaints empathetically resolving issues, and/or consults the proper person for specific information and assistance and follows up with members.

6. Assist other service representative personnel to serve members promptly whenever need arises.

7. Accurately and effectively complete member onboarding and retention.

8. Assist members with the proper completion of all relevant forms.

9. Support and contribute to all functions of the frontline operations.

NOTE: The list of essential functions is not exhaustive. It may be supplemented as necessary from time to time.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The essential functions listed above are representative of the knowledge, skill, and/or ability required.

Education and/or Experience: High school graduate or equivalent

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Work Remotely

• No

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• 401(k) 5% Match
• Bereavement leave
• Credit union membership
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Prescription drug insurance
• Vision insurance

Work Location: In person