Member Service & Operations

Come Join Our Team!

Position Title: Member Service & Operations - Part-Time
Reports To: Executive Director
Location: Anchorage, Alaska - Lake Hood
Employment Type: Full-Time (20-25 hours/week, Monday–Friday with occasional evening and weekend hours, weekend of our annual Tradeshow is mandatory.)
Compensation: DOE
Application Deadline: Until position is filled

Position Summary

The Alaska Airmen’s Association is seeking a highly organized, dependable, and customer-service-oriented individual to support our membership, day-to-day administrative operations of our dynamic aviation-focused nonprofit. This full-time, in-person position plays a key role in delivering exceptional member service, internal operations, and supporting aviation events throughout the year.

A background in general aviation or familiarity with Alaska’s aviation community is strongly preferred.

Key Responsibilities

Administrative & Office Support

• Oversee daily office functions: phone calls, email, mail handling, reception, and scheduling
• Maintain office supplies, equipment, and vendor relations
• Prepare and format reports, letters, meeting materials, and other communications
• Manage digital and physical filing systems to ensure accessibility and organization
• Assist the Executive Director and team with administrative tasks

Membership & Community Engagement

• Serve as a welcoming first point of contact for members, guests, and the public
• Respond to membership inquiries and process new applications and renewals
• Conduct outreach to prospective businesses to grow the corporate membership base.
• Support outreach efforts through email campaigns, newsletters, and social media (via platforms like Constant Contact)
• Help coordinate facility use and rentals for aviation-related events and meetings

Event & Program Coordination

• Provide logistical and administrative support for programs, scholarships, and events such as the Great Alaska Aviation Gathering
• Track event registrations, maintain attendance records, and assist with volunteer coordination
• Participate in event setup, execution, and breakdown—occasional evening and weekend work is required

Facility Oversight

• Maintain tidy and welcoming public and shared spaces
• Coordinate maintenance and repairs with building management and contractors
• Oversee and manage facility rentals for meetings, events, and aviation-related gatherings
• Coordinate member access and scheduling for the Alaska Airmen’s courtesy car
• Ensure safety procedures and security protocols are followed

Qualifications

• Prior experience in member service and office administration or nonprofit coordination required
• Background in general aviation or familiarity with Alaska’s aviation industry is strongly preferred
• Excellent organizational skills with a high level of attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, OneDrive) and Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
• Experience with Adobe products, and Constant Contact is a strong plus
• Professional, positive, and member service-oriented demeanor
• Able to manage multiple tasks independently and with discretion
• Strong written and verbal communication skills
• Occasional lifting (up to 50 lbs) and physical setup for events required

Work Schedule & Conditions

• Part-time, in-person role: Monday–Friday, 20-25 hours per week
• Evening or weekend availability required during major aviation events, approx. 1-2 events monthly.
• Travel: 10%
• Office located at Lake Hood in Anchorage

Benefits

• Paid Holidays (8)
• Paid vacation
• Paid sick leave
• 401(k) with Employer match
• Opportunities to participate in aviation events, training, and community outreach

Pay: From $22.50 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• Paid time off
• Retirement plan

Application Question(s):

• Are you able to work occasional evenings and/or weekends?
• Do you have an aviation background?
• If you have an aviation background, please describe.
• Why do you want to work with the Alaska Airmen's?
• What date are you able to start work?
• Did you also apply for our Temporary Position?

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Anchorage, AK 99502 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person