Member Service Rep (Bloomington, Keyser, LaVale & Cumberland)

Job Summary
Join our dynamic team as a Member Service Representative serving the Keyser, LaVale, and surrounding areas! In this energetic role, you’ll be the friendly face and trusted advisor for our members, providing exceptional member service while managing a variety of financial transactions. Your enthusiasm and dedication will help foster strong relationships, promote financial wellness, and ensure smooth daily operations. This position offers a fantastic opportunity to develop your skills in banking and financial services while making a positive impact in your community.

Responsibilities

• Greet members warmly and assist with their banking needs in person or via phone, ensuring a positive experience.
• Process a wide range of financial transactions accurately, including deposits, withdrawals, cash handling, debits & credits, and loan payments.
• Promote and upsell banking products and services such as savings accounts, loans, and credit options to meet members’ financial goals.
• Manage member relationships by understanding their needs and offering tailored solutions to enhance their financial well-being.
• Detect and prevent fraud through vigilant monitoring of transactions and member account activity.
• Maintain detailed records of all transactions using financial software and ensure compliance with credit union policies and procedures.

Requirements

• Prior experience in financial sales, customer relationship management, or retail banking is preferred but not required; training will be provided.
• Strong skills in basic math, cash handling, cashiering, and retail math to accurately process transactions.
• Knowledge of financial services products such as loans, savings accounts, and debit/credit cards is advantageous.
• Excellent customer service skills with the ability to communicate clearly and professionally.
• Ability to perform 10 key typing efficiently and handle multiple tasks simultaneously with attention to detail.
• Familiarity with banking software systems and basic understanding of cash management principles.
• A proactive attitude with a desire to build relationships and contribute positively to team goals. Join us as a Member Service Representative where your energy fuels community connections! We’re committed to supporting your growth through comprehensive training programs and opportunities for advancement. Be part of a vibrant team dedicated to delivering outstanding service while developing your career in the thriving world of financial services!
• Are you looking for a Fulfilling, Member Service Focused, Highly Respected Career? Your search stops here! WEPCO Federal Credit Union is looking for you!

At WEPCO, our mission is to provide our members with exemplary member service, and our employees are the key to fulfilling that mission. Our credit union is growing and we need more employees to contribute to even more success. Therefore, we are looking for individuals to join our team that have the following qualities:

• Who is optimistic, empathetic, respectful and enjoys interacting with people.
• Who is passionate about helping others and building relationships.
• Who is resilient and empowers others to be successful.
• Who wants to be a part of a strong, hardworking team that is held accountable to meeting high standards.
• Who believes in good attendance and a strong work ethic.
• Who believes in exceptionalism and does not settle for mediocre.
• Who is eager to learn new things.
• Who is trustworthy.

If you feel that the above characteristics describe you, please consider joining our team as a Member Service Representative (MSR). As an MSR, you will have daily opportunities to build professional relationships while cheerfully serving our members’ financial needs in-person or on the phone. You will serve alongside other MSRs in a common goal to provide excellent, quality service that goes above and beyond in a refreshing, family-orientated working environment. You will be the face of WEPCO projecting a positive image to our current and prospective members! You will work one-on-one with our members to complete transactions, solve issues, provide information about WEPCO, and cross-sell products or services to meet their needs. You will carefully maintain a cash drawer with all the proper controls and ensure that it balances at the end of each shift.

Job Summary
We are seeking a dedicated and detail-oriented Float Member Service Representative to join our financial services team. In this versatile role, you will provide exceptional customer service, support banking operations, and assist with various financial transactions across multiple branches or departments. The ideal candidate will possess strong interpersonal skills, a solid understanding of banking procedures, and the ability to adapt quickly to different environments. This position offers an opportunity to develop comprehensive knowledge of financial products and services while ensuring smooth daily operations.

Responsibilities

• Deliver outstanding customer service by assisting members with account inquiries, transactions, and product information
• Handle cash transactions accurately, including cash handling, cashiering, and cash management tasks
• Conduct sales activities such as upselling member products and cross-selling services to meet members needs
• Assist in fraud prevention and detection efforts by monitoring transactions for suspicious activity
• Manage member relationships through effective communication and personalized service strategies
• Support branch operations by performing basic math calculations, debits & credits, and retail math as needed
• Utilize financial software and 10-key typing skills for data entry and transaction processing
• Adapt to various roles within the branch or department as needed to ensure operational efficiency

Skills

• Strong customer service orientation with excellent communication skills
• Proficiency in financial sales, upselling, and relationship management techniques
• Knowledge of banking procedures including loan origination, loan processing, and cash handling
• Familiarity with fraud prevention and detection methods within financial transactions
• Ability to perform basic math calculations accurately using retail math, cash management, and 10-key typing skills
• Experience with financial software systems used in banking environments
• Ability to handle multiple tasks efficiently in a fast-paced setting
• Demonstrated ability to build rapport with members and maintain positive relationships
• Basic understanding of debit & credit operations and overall banking processes

This role is vital in ensuring seamless member experiences while supporting the operational needs of our financial institution. We value proactive team players who are eager to grow their expertise in the banking industry.

QUALIFICATIONS FOR AN MSR

• High school diploma or equivalent
• Customer service experience
• Good communication and listening skills
• Proficient math and computer skills
• Good typing and data entry skills
• Ability to stand for long periods of time
• Prolonged use of hands and fingers
• Ability to lift light to heavy objects weighing 5-30 lbs.
• Experience handling money or answering phones is preferred
• Previous financial industry experience is a plus

The typical work schedule for this position is Monday-Friday and Saturday's until noon. This position will be mainly for our Keyser, LaVale, Bloomington and 2 Cumberland branches. Since it is a float position, if no employee is available in another zone, you may be needed to work in our Oakland branch as well. In those cases, mileage will be paid.

We offer a competitive salary and excellent benefits. WEPCO is an Equal Opportunity Employer.

Pay: From $15.10 per hour

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid orientation
• Paid sick time
• Paid time off
• Paid training
• Prescription drug insurance
• Retirement plan
• Vision insurance

Work Location: In person