Member Service Representative

MEMBER SERVICE REPRESENTATIVE

Job Location: Peoples Credit Union

1717 5th Avenue South, Fort Dodge, IA 50501

Reports to: Branch Manager

Role: Responsible for handling customer transactions and helping with account related inquiries. This includes processing account deposits and withdrawals for a variety of account holders, creating accounts, managing safety deposit boxes, and helping members order replacement checks and debit cards.

Responsibilities:

• Perform routine banking tasks: including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
• Open and close a variety of types of accounts and process address changes
• Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received and disbursed
• Comply and stay up-to-date with applicable laws and regulations
• Promote strong customer and client interactions, build relationships and participate in cross-selling
• Effectively explain new products and features to members
• Demonstrate good risk management decisions, including solid knowledge of guidelines for fraud prevention and robbery
• Actively contribute to meet the branch business goals
• Accurately close out the teller terminal and remit daily work to supervisor

Skills:

• High school diploma or equivalent (GED) required
• Familiarity with computers and/or banking applications
• Excellent communication and interpersonal skills
• High standard of confidentiality
• Strong customer satisfaction orientation
• Ability to work in a team-oriented environment
• Previous credit union knowledge (preferred)
• Bilingual (preferred)

Benefits: Hourly Position

• 401(k) with Company Match
• Dental / Health / Vision
• Disability / Life Insurance
• Employee Assistance Program
• Flexible Spending Account / AFLAC
• Paid Time Off / Parental Leave
• Professional Development Assistance

Schedule: Full-Time

• Monday to Friday, rotating Saturdays

Contact: Kimberly Chansler / 515-573-8991

We are an Equal Opportunity Employer

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Vision insurance

Work Location: In person