Member Service Representative

“Choose a job you love, and you will never have to work a day in your life” – Confucius

Employment with Heartland is unique and rewarding. Working here, you have the opportunity to collaborate with a diverse and inclusive team of caring, passionate, and fun-loving coworkers while changing our members lives through helping them make healthier financial decisions.

In our Member Service Representative role, you'll learn skills that will benefit you throughout your Heartland career while encouraging you to dream big.

What you will be doing:

• Providing quality service to members, potential members and coworkers
• Accurately and efficiently processing deposits, payments, withdrawals, cashed checks, etc. and performing miscellaneous operation duties in accordance with established policies and procedures
• Engaging with members by recognizing needs and educating them on appropriate credit union services
• Understanding the technology that is available to the members and demonstrating how to use it
• Identifying fraudulent activity and notifying management

What you will need:

• High school diploma or equivalent (i.e. GED) or equivalent experience
• Excellent communication skills with the ability to adjust your communication style to your audience
• A positive attitude and strong desire to help others
• Strong computer skills
• Ability to promote a professional image of the credit union at all times

Why Heartland?

Following the credit union principle of people helping people, we invest in our employees and enrich their lives through benefits, including but not limited to:

• Comprehensive medical, dental, and vision plans
• Access to multiple online, learning platforms
• Job progression and enrichment
• 40 hour work week (for full-time)
• Paid time off
• Paid holidays
• Employee recognition program
• And more!

Being a Heartland employee means contributing to a successful and growing team while helping members reach their financial dreams. Working here you can expect a unique and positive culture, opportunities for career advancement, a dynamic and collaborative work environment, and the ability to change our members lives.

All applicants should apply through our website: https://www.heartlandcu.org/tools/joinourteam/

Do you want to take control of your future career? All applicants are welcome to schedule a guaranteed prescreen with our HR team here: https://heartlandcu.coconutcalendar.com/s/NYPQWZDZ

• Please note, you must submit your application prior to setting up the prescreen. Prescreens do not guarantee employment.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• AD&D insurance
• Dental insurance
• Dependent care reimbursement
• Disability insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Parental leave
• Prescription drug insurance
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Ability to Commute:

• Lancaster, WI 53813 (Required)

Work Location: In person