Member Service Representative

At MidWest America you’re more than just an employee, you’re part of a mission-driven team committed to making a real difference in the lives of others. We believe in the power of people helping people, and that every unique background, voice, and perspective makes us stronger.

Here, you’ll find a workplace rooted in community, inclusion, and equity, where you’re encouraged to bring your whole self to work and grow with purpose. We serve every member with compassion and respect, no matter their financial journey.

So bring your passion. Share your ideas. Be part of something meaningful.

Find your place. Build your future. Make an impact, right where it matters most

Member Service Representative (Loan Officer) Job Summary: Incumbent is responsible for providing courteous, efficient, and accurate member
service and processing loans. Realize members’ needs by proactively determining appropriate products and services for our Credit Union members, while continuing to honor our mission statement.

Member Service Representative (Loan Officer) Qualifications:
Must have a high school diploma or GED equivalent. Two (2) years of previous member service and sales preferred. Must possess a valid driver’s license with an acceptable three (3) year driving record preferred.

Essential Elements of the Loan Officer:
1. Maintain a positive and professional image of self and the Credit Union.
2. Provide accurate, timely, and courteous service to our members in processing transactions
efficiently. Assist members with all aspects of their account needs to build trust and rapport.
3. Maintain confidentiality and adhere to proper security measures of the Credit Union.
4. Essure all paperwork is accurate and scanned in a timely manner.
5. Cross-sell loan protection products on loans and additional accounts, asking for referrals.
6. Assist members with consumer loan needs, including auto, boat motorcycle, and personal loans.
7. Manage loan recapture and indirect loan list to ensure members are taking advantage of every
opportunity available.
8. Manage title work process, including ensuring titles are accurate, recording in a timely fashion and
correcting any errors detected.
9. Manage proof of insurance for loans processed, including ensuring that members provide proof of
insurance or an insurance contact for all loans and ensuring that proof is provided from insurance
agent.
10. Maintain a cash drawer efficiently, which includes processing member transactions quickly and
accurately, handling cash transactions between members, balancing drawer at the end of every
shift, and looking for cross-selling opportunities.
11. Follow Check Acceptance procedures.
12. Follow all branch opening and closing procedures.

Additional Job Requirements:
1. Actively participate in seminars/training and workshops as required.
2. Other administrative duties as assigned by Branch Manager.
3. Incumbent will occasionally be expected to work some evenings and weekends for community
events or special projects assigned by management.

Physical Effort and Working Conditions:
Incumbent performs duties in a standard office environment involving sitting, standing, keyboarding,
close vision, speaking clearly, hearing sounds, and communication. May be required to lift up to 50
pounds. Incumbent may work with a desktop computer, printer, copier, calculator, coin counter, VISA
cash advance machine, scanner, telephone, and other miscellaneous office equipment as needed.
Incumbent may occasionally travel to surrounding area branches for networking, business
development, or required training as required. Incumbent will occasionally be expected to work some
evenings and weekends for community events or special projects

• 401(k)
• 401(k) matching
• Dental insurance
• Paid Short & Long-Term Disability insurance
• Health insurance
• Paid Life insurance
• Paid time off
• Paid Vision insurance
• 16 Paid time off volunteer hours
• Loan rate discounts
• Sick Time
• Paid holidays (Federal holidays observed)
• Personal Time
• Tuition Reimbursement
• Competitive Pay
• Financial Planning
• Identity Theft Monitoring
• Comprehensive training provided by a dedicated training staff