Member Service Representative

Ready to launch a career where your work truly matters?

Join Kohler Credit Union as a Full Time Member Service Representative in Sheboygan, WI, and immerse yourself in a dynamic environment where customer service is our top priority. You'll have the opportunity to provide exceptional financial support to members, fostering relationships built on integrity and trust. Enjoy a fun company culture that values your contributions and enhances your professional growth.

This onsite role offers competitive pay ranging from $17.45 to $19.50 per hour, reflecting our commitment to rewarding team members who excel in delivering outstanding service. You will have benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, and Paid Time Off. If you're passionate about helping others and eager to make a real difference in the financial lives of our members, this position is perfect for you. Apply now and become part of a team that puts customer satisfaction first!

Customer Service Representative Responsibilities

As a Member Service Representative at Kohler Credit Union, you'll be the friendly face and voice for our members, delivering exceptional customer service that creates positive experiences across various channels, including phone, email, chat, and secure messaging. You'll efficiently address member inquiries and resolve concerns while providing tailored financial solutions to meet each individual's needs. Building and maintaining strong customer relationships will be key in assisting with requests such as debit cards and mobile deposit verifications. In this fast-paced contact center environment, you'll utilize internal tools to document customer interactions accurately and maintain compliance with regulatory requirements. Collaborating within a team-oriented culture, you'll manage multiple priorities while enjoying opportunities for ongoing training and professional development, all aimed at enhancing member satisfaction and achieving service goals.

Join us to make a significant impact in the financial lives of our members!

Qualifications

High school diploma or equivalent required
Customer service, retail, sales, call center, or client support experience preferred
Strong communication skills and professionalism
Excellent multitasking, organizational, and problem-solving abilities
Ability to work effectively in a fast-paced environment
Commitment to delivering outstanding customer satisfaction

Schedule

The schedule for this position is Monday through Thursday from 8:00 AM to 5:00 PM, Fridays from 8:00 AM to 6:00 PM, and rotating Saturdays from 9:00 AM to 12:00 PM.

Apply Today

Start your career in banking customer service and financial services with a team that values your contributions, supports your development, and makes a meaningful impact in the community every day.

Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

Pay: $17.45 - $19.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person