Member Service Representative - I

We are looking for a liable bank teller to process all transactions accurately and efficiently in accordance with established policies and procedures. The successful candidate will be the “frontline” of our credit union and will play a fundamental role in achieving our customer satisfaction. You must be comfortable making dozens of transactions daily, communicate with different types of clients and sell credit union products/services.

Responsibilities

• Conduct dozens of routine transactions within time limits and established guidelines (cash checks, accept deposits and loan payments, process withdrawals etc)
• Assess customer needs and introduce new products and services (credit cards, etc)
• Make sales referrals, suggest alternate channels and cross-sell products and services
• Go the “extra mile” to build trust relationships, customer loyalty and satisfaction
• Comply with regulatory requirements
• Manage risk in every transaction and detect fraudulent transactions to prevent losses
• Resolve customers’ issues and provide relevant information

Skills

• Previous banking experience a plus but not required
• Basic PC knowledge and familiarity with electronic equipment
• Strong communication and time management skills
• Customer satisfaction-oriented
• Attention to detail and mathematical skills

Benefits

• Paid vacation time
• HRA (Health Reimbursement Account)

Job Type: Part-time

Pay: From $14.00 per hour

Benefits:

• Paid time off

Physical Setting:

• Office

Education:

• High school or equivalent (Preferred)

Experience:

• Cash handling: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person