Member Service Representative I-Call Center

Contact Center Representative I

(Customer Service / Call Center – Banking)
$18–$22 per hour

Full-Time | Communication Center | Credit Union

Chief Financial Credit Union is seeking a friendly and service-driven Contact Center Representative I to join our team.

This role is the first point of contact for our members, assisting with account questions, processing transactions, and helping members navigate Credit Union products and services through phone, chat, and online channels.

If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to start or grow your career in financial services.

What You’ll Do

Answer incoming member inquiries via phone, chat, and online channels

Provide accurate information on accounts, products, and services

Process transactions such as loan payments and account requests

Troubleshoot and resolve member issues with a focus on first-contact resolution

Maintain account security, accuracy, and confidentiality

Identify opportunities to recommend relevant products and services

Escalate complex issues appropriately while maintaining a positive member experience

Collaborate with internal departments to support member needs

What We’re Looking For

Strong customer service and communication skills

Ability to multitask in a fast-paced call center environment

Problem-solving mindset with attention to detail

Comfortable using computers and navigating multiple systems

Professional, reliable, and team-oriented attitude

Preferred Experience

Customer service, call center, or contact center experience

Banking, credit union, or financial services experience

Experience handling high call volume or member inquiries

Great Opportunity for Customer Service Professionals

This role is a great fit for candidates with experience in:

Call centers or customer support roles

Retail or hospitality environments

Phone-based customer service

Sales or customer-facing positions

Many successful Contact Center team members come from customer service backgrounds and build long-term careers in financial services.

Career Growth Opportunities

This position is an excellent entry point into our Communication Center.

Opportunities to advance through our Contact Center career path with increasing responsibility and pay.

Team members may grow into roles such as:

Senior Contact Center Representative

Member Service Representative (Branch)

Lending, Operations, or other specialized roles

Compensation & Benefits

We offer a competitive compensation and benefits package, including:

$18–$22 per hour depending on experience

Medical (BCBSM PPO & HMO options) with employer contribution

Dental insurance with employer contribution

Vision coverage

401(k) with employer match

Generous Paid Time Off

Paid Federal Holidays

Professional development opportunities

Supportive, team-oriented work environment

Start Your Career in Financial Services

At Chief Financial Credit Union, our Contact Center team plays a vital role in delivering exceptional service and helping members manage their financial needs.

If you're looking for a role where you can help people, build valuable skills, and grow your career, apply today.

Keywords:
Customer Service Representative, Call Center Representative, Contact Center, Banking Customer Service, Member Support, Financial Services, Account Support, Phone Support