Member Service Representative/Teller

Portland Credit Union is looking for an enthusiastic and reliable individual to join our team! Excellent salary and full benefits package. Premium added if bilingual in Spanish!

• No weekends!
• Paid Medical, Dental, Vision!
• 401K paid by Credit Union after 90 days!
• Vacation and sick pay!
• 11 Paid Holidays including the day after Thanksgiving and Christmas eve!!

POSITION: Member Service Representative

REPORTS TO: Senior Member Service Representative and Management

Basic Responsibilities:

Per established policies and procedures, serves as a liaison between the members and the Credit Union. Performs all teller transactions as requested by the members in person, phone, email, online or fax. Completes various support functions as assigned by the Senior MSR or Management. Promotes the use of Credit Union services by recommending products based on the individual member’s needs, desires and goals.

Essential Functions:

1. Performs a variety of duties assigned by the Senior Member Service Representative

to assist in the daily member service functions.

2. Conducts teller transactions as requested by the members including (but not limited

to) deposits, withdrawals, transfers, issuing checks, posting loan payments.

3. Answers phones and provides requested information, handles member complaints or

refers people to the proper department and returns calls when necessary.

4. Blocks and performs maintenance on member’s accounts as necessary.

5. Places stop payments, holds or restrictions on members accounts when loss or theft is

reported.

6. Orders replacement debit or VISA credit cards when needed.

7. Posts mail and night drop deposits and payments.

8. Must answer questions regarding Credit Union products and services, therefore,

must possess a basic knowledge of all products offered.

9. Must assist other members of the department when needed.

10. Must perform as part of the team.

11. Orders checks and opens New Accounts when asked.

12. Will perform various month-end duties as assigned.

13. Interfaces with other departments to complete job tasks and fulfill member requests.

14. Must also perform any other duties, including filling in other departments as

assigned by the Sr. MSR and/or Management.

15. Must adhere to Credit Union employee performance standards.

Specific Requirements:

1. Must demonstrate attention to detail and documentation.

2. The ability to prioritize effectively and efficiently.

3. Able to work independently or as a team.

4. Must possess good communication skills, including effective telephone skills,

and effective verbal and written communication skills.

5. The ability to do multiple tasks and projects at the same time.

6. The flexibility to make immediate and unscheduled job changes.

7 The willingness to accept and learn from constructive criticism.

8. Able to stay focused on a task until completed.

9. An understanding and a willingness to meet required deadlines.

10. An understanding of the necessity of complete accuracy in all member service functions.

11. The ability and the willingness to work within all performance standards of the

Credit Union.

12. Proficient in the use of computers.

13. Willingness to continue education to increase job efficiency.

14. Must keep current on regulations and policies.

:

Education: High school graduate; some college preferred

Experience: Must have a minimum of 1-year experience in the banking industry,

preferably in a credit union environment.

Skills: Ability to demonstrate efficient and accurate 10 key.

Proficient in the use of the computer.

Must possess the ability to make independent decisions.

Excellent communication skills.

The willingness and ability to cross sell services.

Must be able to stand for long periods of time.

Must know how to count cash out loud.

Work Remotely

• No

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person