Member Service Representative/Teller (Part-time)-Chambersburg & Greencastle

Looking to be part of a team? Join 1st Ed Credit Union for competitive wages, 401k plan and other great benefits!

Position Summary

Builds valued financial relationships with our members by actively recommending and cross-selling 1st Ed products and services that best meet our members’ financial needs while providing outstanding professional service and answering all member inquiries.

Essential Functions

• Answers all incoming calls in a professional, timely and courteous manner; following established standards and guidelines for excellent member relations and efficiency.
• Understands the credit union’s financial goals and strategic direction.
• Proactively supports the “people helping people" sales and service culture.
• Utilizes account information to ask pertinent questions to assess member’s financial needs to offer the best products and services to cross-sell.
• Actively cross-sells and opens credit union products, establishes all services to members and potential members to meet their financial needs.
• Consistently achieves threshold levels of sales goals and member services performance standards and training requirements.
• Accepts and enters consumer loan applications when needed and provides loan pay-off information to appropriate parties.
• Understands all security and responsibilities of the departments within the credit union and maintains a working knowledge of compliance/regulations in area of responsibility.
• Maintains up-to-date knowledge of all credit union products and services along with the benefits and features of each.
• Understands and follows all credit union policies and procedures.
• Appropriately refers escalated service issues to the supervisor.
• Processes all service requests for members such as stop payments, check orders, address changes, card ordering and account maintenance.
• Provides accurate information regarding our loan and savings rates, fees, account balances, and activity.
• Processes all transaction requests for members, such as payments, transfers, deposits, cash advances, outgoing wires, and withdrawals with accuracy and in accordance to our policy and procedure guidelines.
• Establishes mobile banking and bill pay services for members and provides assistance and guidance in their use.
• Performs the teller duties as assigned.
• Adheres to approved cash handling skills and ensures cash teller drawer is accurately balanced each day.
• Provides efficient and professional service to all members in relation to all branch functions including teller processing and member services.
• Maintains a safe work environment and reports any unsafe conditions immediately.
• Ensures the timely opening and close of the branch daily, including maintaining a professional work area at the branch.

Qualifications

• Strong customer service skills with a focus on building relationships
• Effective verbal and written communication skills
• Proficient in cash handling and basic math
• Basic keyboarding and data entry skills including knowledge of Outlook, Word, and Excel
• Experience in financial services and banking operations
• A positive, professional image and a high degree of confidentiality within the workplace

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• Flexible schedule

Application Question(s):

• Will you be able to reliably travel to either Chambersburg or Greencastle for this job?

Experience:

• Sales: 1 year (Preferred)
• banking: 1 year (Preferred)
• cash handling: 1 year (Preferred)
• customer service: 1 year (Preferred)

Work Location: In person