Member Services Representative

We are a dedicated team who is passionate about providing a fitness community that is welcoming to everyone. We are looking for team members who are committed to being positive and self-motivated with the desire to help our members reach results they can feel proud of.

Availability

Part-time - Weekends

Major Responsibilities:

• Consistently delivers a clean and professional member and team member experience
• Provides superior customer service over the phone and via email communication with members and team members.
• Assist members with questions concerns.
• Assist members in settling difficult billing inquiries, payment issues and delinquent accounts.
• Collects past due payments from members.
• Maintains awareness of their personal daily statistics.
• Escalate calls & emails from for member situations
• Responsible for completing special projects as assigned

Qualifications & Requirements:

• Ability to handle challenging and complex customer issues with patience and professionalism.
• Able to multitask
• Excellent communication skills.
• Advanced computer skills with both the MSOffice suite as well as company specific applications.
• High School diploma required.
• 20-30 hours per week
• Morning Availability

Job Type: Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person